Marina Volfson

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Director of Client Success

Healthline Media (RVO)

Jan 2025 - Current (1 year 8 months)

Lead all pre- and post-sale operations for a $20MM+ pharma portfolio including Pfizer, Novartis, UCB, Genentech, AstraZeneca, and Novo. Delivered on $1M in incremental revenue in 2025 through strategic upsells and client partnership. Oversaw 50+ campaign launches, ensuring flawless execution, performance optimization, and cross-functional alignment. Manage, mentor, and develop a team of 10, driving operational excellence and career progression. Hold weekly meetings with team members to align on account strategy and support their career development. Built training frameworks, documentation, and onboarding programs to improve team efficiency. Drive initiatives to eliminate under-delivery by enhancing collaboration with AdOps, Strategy, Perfor

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Associate Director of Client Success

Healthline Media (RVO)

Mar 2022 - Dec 2024 (2 years 10 months)

Managed major pharma accounts and oversaw a team supporting $17MM+ in revenue. Generated $677K incremental revenue in 2024 and $2.56MM in 2023. Collaborated with AdOps, Implementation, Media Strategy, SEO, and Performance teams to ensure efficient campaign execution. Streamlined workflows by creating internal documentation and launching an intranet knowledge hub. Presented business performance and insights at Healthline's annual Sales Meeting.

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Senior Client Services Manager

Healthline Media (RVO)

Jan 2019 - Mar 2022 (3 years 3 months)

Managed $3MM+ business across top-tier Rx, OTC, and CPG advertisers. Led end-to-end post-sale operations, client communication, and performance optimization. Drove consistent delivery and campaign success through weekly performance reporting and client engagement.

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Account Manager/Client Services Manager

Healthline Media (RVO)

Nov 2016 - Dec 2018 (2 years 2 months)

Oversaw $8MM+ in revenue across pharma and non-endemic accounts. Built media proposals, led pacing and optimization with AdOps, and delivered performance insights to clients. Trained and mentored new account managers and associate account managers.

Account Manager

Conversant

Dec 2014 - Oct 2016 (1 year 11 months)

Supported display, mobile, and video campaigns for strategic accounts. Provided consultative guidance, campaign performance analysis, and strategic recommendations. Improved internal workflows (Salesforce, JIRA) and mentored new Account Managers.

Account Manager

Everyday Health

Aug 2013 - Nov 2014 (1 year 4 months)

Managed $15MM+ in revenue across top-tier pharma advertisers. Led client communication, reporting, optimizations, and cross-functional collaboration with AdOps, Sales, and Finance.

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Associate Account Manager / Account Manager

247 Real Media Group

Jun 2012 - Jul 2013 (1 year 2 months)

Managed 30+ digital campaigns, handling reporting, pacing, and client communication. Directed campaign setup with AdOps and resolved delivery issues. Managed billing, discrepancies, and performance optimization.

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