M

Marina Puskaric

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Barcelona, Spain
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Timeline

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Résumé

Jobs verified_user 0% verified
  • Papaya Global
    Service Delivery Manager
    Papaya Global
    May 2024 - Current (2 years)
    • Build and maintain strong client relationships, providing consultations, product education, and support to drive workforce management improvements. • Led onboarding and offboarding processes, ensuring compliance while collaborating with legal, operational and finance teams to address client's needs. • Monitor client requests through Salesforce to address them efficiently, identifying process improvement opportunities to optimize service delivery. • Maintained and improved the knowledge base to support client success.
  • A
    Customer Success & HR Consultant
    Afilio DO ERGO SUM d.o.o.
    Nov 2023 - Current (2 years 6 months)
    • Lead end-to-end research (user interviews, surveys, thematic analysis) to identify gaps and trends in client engagement, proposing process improvements, KPI adjustments and leadership reports. • Analyse qualitative/quantitative data to build user personas and journey maps, aligning product enhancements with customer success goals. • Collaborate with stakeholders to co-create workshops on psychological safety and engagement, fostering collaborative team environments. • Supporting end-to-end onboarding workflows, documentation, and new hire integration, while collecting feedback to improve employee satisfaction.
  • D
    Customer Success Executive
    DX Compliance Solutions Ltd
    Mar 2023 - May 2024 (1 year 3 months)
    • Managed full client lifecycle from onboarding to support, developing training to improve adoption, engagement and retention. • Conducted competitive and market analysis to identify trends, risks, and opportunities, supporting decision-making by presenting reports to the board • Interviewing, onboarding, and coaching new team members, and overseeing performance and records through BambooHR. • Conduct regular client check-ins and QBRs to strengthen relationships while identifying upsell opportunities and aligning service offerings. • Monitored customer health metrics and reported client feedback directly to sales, solution engineers, and developers to improve product features, automate workflows, and troubleshoot issues. • Managed cus
  • E
    Operations Specialist, Market Operations
    Eirgrid plc.
    Jan 2018 - Mar 2023 (5 years 3 months)
    • Managed end-to-end market operations including settlements, funds transfer, and credit risk management. • Built and maintained strong client relationships, including onboarding, and training while managing all financial and credit cases through SysAid • Performed detailed data analysis using SQL, informing management. • Streamlined business processes such as invoicing payments and query management, enhancing operational efficiency. • Mentored new team members to ensure their capability is improving.
Education verified_user 0% verified
  • Coursera
    HRCI Human Resource Associate
    Coursera
    Feb 2025 - Mar 2025 (2 months)
    HRCI Human Resources Associate Professional Certificate
  • D
    B.Sc.
    Dublin City University (DCU)
    Oct 2023 - May 2025 (1 year 8 months)
  • F
    B.Sc.
    Faculty of Tourism and Management, Opatija
    Oct 2005 - Sep 2014 (9 years)