MARIMAR JEAN ALBOROTO

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4

Virtual Assistant | Customer Service Representative (Inbound/Email & Admin)

4am Media

Nov 2024 - May 2025 (7 months)

• Managed high-volume customer inquiries, product questions, and complaints via phone, email, and CRM regarding order tracking and replacements. • Educated users on product benefits and usage instructions to elevate customer satisfaction and retention. • Executed administrative data entry workflows utilizing Microsoft Excel to process refunds and update accounts.
A

Email / Chat Service Support Specialist

Awesome CX | Customer Experience Solutions

May 2021 - May 2022 (1 year 1 month)

• Resolved sensitive customer disputes, tracking errors, and logistics inquiries using real-time live chat and email support. • Addressed high-escalation tier tickets with empathy, maintaining a consistent standard of poise and professionalism.
N

Healthcare Executive (Inbound/Email Support)

Nexus Healthcare Solutions, Inc.

Feb 2020 - May 2020 (4 months)

• Accelerated payments flow for medical groups by auditing documentation and resolving billing data entry errors. • Administered outsourced accounts receivable and insurance collection claims while reducing back-up delays.
Healthcare Service Representative

Sutherland Global Services

Sep 2018 - Jan 2020 (1 year 5 months)

• Coordinated with medical providers to clarify client insurance coverage, rates, benefits, and eligibility. • Audited suspended healthcare accounts to settle coverage changes and resolve claim paperwork.
T

Customer Service Representative

Tele Philippines Inc. (Teleperformance Davao)

Apr 2017 - Dec 2017 (9 months)

• Fielded inbound phone escalations regarding immediate itinerary updates and booking modifications. • Analyzed international and domestic travel requirements to guide clients on accommodations and transport.

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MARIMAR JEAN ALBOROTO

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