Marilyn Marín Bravo

Marilyn Marín Bravo

About

Detail

Translator, CS Representative, Trainer, IT agent, teacher, copywriter, virtual assistant, project manager
Heredia Province, Costa Rica

Contact Marilyn regarding: 
work
Full-time jobs
Starting at USD1.6k/month
Flexible work
Starting at USD10/hour
groups
Networking

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 15% verified
  • T
    INTERPRETER
    TCP - Transperfect Connect
    Jan 2024 - Current (2 years 4 months)
    • Provide interpretation services on real time through phone calls to North American clients in Spanish and English. • Managing procedures and vocabulary for a huge variety of industries such as life science, retail & ECommerce, legal, travel & hospitality, technology, finance & banking, gaming, entertainment, digital marketing & advertising, and others.
  • L
    IT SUPPORT & QUEUE MANAGER / TRAINER verified_user Verified experience
    Lithia Motors, Inc.
    Jan 2022 - Dec 2023 (2 years)
    • Promoted to Sr Analyst III Infrastructure Services with Lithia Motors employees providing phone, email and non-voice IT support. • Provide IT Support service as Level 2 agent to Lithia Motors employees via phone calls and non-voice tickets. • Direct the IT Support service as Level 1 agent to Lithia Motors employees via outbound/inbound phone calls, as well as provide floor support to the Tier 1. • Operate the queue management for voice and non-voice team, and backlog (remaining opened tickets from self-service and phone agents). • Proposed and implemented a plan to handle incoming and backlog tickets, significantly reducing the responsiveness time of self-service tickets, from 7 days to 2 hours and achieving a great reduction in the a
  • I
    IT SUPPORT LEAD - MICROSOFT
    Jul 2021 - Dec 2021 (6 months)
    • Attended IT requirements for Microsoft employees through inbound calls, managing between 16 and 20 calls per day, based on internal procedures. • Responsible for the reimage of computers, including cleaning and maintenance necessary for optimal use. • Offered the troubleshooting service, according to the queries raised by employees with a ticketing system. • Received theoretical-practical training from Microsoft for one month, addressing all the programs, with the responsibility of having admin rights.
  • I
    ADMINISTRATIVE ASSISTANT
    Intuit Inc
    Oct 2020 - Mar 2021 (6 months)
    • Developed administrative and accounting tasks for the Payout Department, as part of the technological platform focused on providing financial solutions. • In charge of validating and analyzing sensitive information regarding bank accounts and customer transactions. • Processed bitcoin payments, handling high volumes and ensuring high level attention to detail. • Generated reports of the daily operations, based on the internal standards, and presented to the Payout Department Manager. • Executed outbound calls to follow up on customer requirements, as well as prospect new ones.
  • B
    CUSTOMER SERVICE REPRESENTATIVE
    Brainnest Consulting
    Sep 2014 - Sep 2020 (6 years 1 month)
    • Provided customer service via chat for the sportbook's clients, located in the US, Canada and Europe. • In charge of assisting clients in account access processes, password changes, betting account management, bonus management, among others. • Received training to support betting clients requirements, partnering with cross-functional departments to resolve issues in a timely manner. • Managed various payment methods used by the sportsbook, such as BTC, Money Gram, ACH, Bank Wires, Checks.
  • P
    Private Classes
    Private
    Jan 2014 - Current (12 years 4 months)
  • T
    Interpreter for
    TCP - Transperfect Connect
    • Provide interpretation services on real time through phone calls to North American clients in Spanish and English. • Managing procedures and vocabulary for a huge variety of industries such as life science, retail & ECommerce, legal, travel & hospitality, technology, finance & banking, gaming, entertainment, digital marketing & advertising, and others.
Education verified_user 0% verified
  • T
    TPC INTERPRETER Certificate
    TPC
    Jan 2024
  • v
    Microsoft Azure Administrator,
    vla
    Jan 2024 - Mar 2024 (3 months)
  • Universidad Americana (UAM)
    Technical Degree in Human Resources,
    Universidad Americana (UAM)
    Jan 2023 - Jan 2024 (1 year 1 month)
  • Universidad Americana (UAM)
    Bachelor of Science in Human Resources Management
    Universidad Americana (UAM)
    Jan 2023 - Mar 2024 (1 year 3 months)
  • U
    LESCO Nivel 1
    Universidad Estatal a Distancia- UNED.
    Sep 2017 - Jan 2018 (5 months)
  • Universidad Latina de Costa Rica
    Associate Degree in Art
    Universidad Latina de Costa Rica
    Jan 2014 - Jan 2015 (1 year 1 month)
  • Universidad Latina de Costa Rica
    Associate Degree in English Teaching
    Universidad Latina de Costa Rica
    Jan 2014 - Jan 2015 (1 year 1 month)
  • C
    CENTRO CULTURAL COSTARRICENSE NORTEAMERICANO,
    Jan 2014 - Apr 2014 (4 months)
  • Southeast Missouri State University
    UNIVERSIDAD DE COSTA RICA,
    Southeast Missouri State University
    Jul 2010 - Oct 2013 (3 years 4 months)
  • U
    Associate Degree in English
    Universidad de Costa Rica Sede del Pacifico
    Jan 2009 - Jan 2013 (4 years 1 month)
  • U
    UNIVERSIDAD ESTATAL A DISTANCIA (UNED),
  • Florida State University
    UNIVERSIDAD DE COSTA RICA,
    Florida State University