Marifel Antonette Jimenez
About
Detail
Virtual Assistant
Metro Manila, Philippines
Contact Marifel regarding:
Flexible work
Starting at
USD15/hour
Finding co-founders
Résumé
Jobs
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- WVirtual AssistantWaggin WaterAug 2020 - Current (6 years 2 months)- Responsible for prospecting new clients for a pet hydration company that offers innovative products for pets, especially dogs.
- Handling email marketing, research, appointment scheduling, sales, and the main goal is to bring the products to the biggest retail stores across the United States. 
Customer Experience RepresentativeClearlyMar 2020 - Current (6 years 7 months)- Handling customer service for a Canadian eyewear company.
- Providing customer support through phone, email, and chat, taking customers' orders and helping the customer understand their eyeglasses and contact lens prescription.
- Handling returns and replacement and providing empowerment if necessary.- VBusiness FounderVirtually AwesomeDec 2019 - Current (6 years 10 months)- Providing virtual assistant services to entrepreneurs and business owners with the back end of their business.
- OVolunteerOperation Blessing International Relief & Development CorpNov 2014 - Current (11 years 11 months)- Donating goods and helping them on repacking the relief goods for the calamity victims.
- DCustomer Success AnalystDinner TableDec 2023 - Dec 2024 (1 year 1 month)Develop and manage client portfolios. Assist customer's concerns and seek to improve all aspects of the customer experience with the company. Improve onboarding processes. Sustain business growth and profitability by maximizing the value. Analyze customer data to improve customer experience. Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company Improve onboarding processes. Aid in product design and product development.
- ABusiness AnalystAPV TechnolabNov 2019 - Apr 2022 (2 years 6 months)- Prospecting new clients for digital marketing business that will help them increase their profits.
- LReal Estate Virtual AssistantLegacy Links Property Investments LTDDec 2018 - Nov 2019 (1 year)- Assisting the real estate manager with their day-to-day tasks. Handling data entry, video editing, and presentation, researching for properties that are on sale, assisting new clients, scheduling, and managing social media marketing.
- Business PartnerQualicentricJun 2018 - Nov 2019 (1 year 6 months)
- NInside Sales CoordinatorNCryptBitMay 2018 - Nov 2019 (1 year 7 months)- Lead Generation
- Sales and ICO Marketing - Technical customer support representativeTELUS InternationalMay 2017 - Jun 2017 (2 months)
- TTechnical Customer Support RepresentativeTelusDigitalMay 2017 - Jun 2017 (2 months)
- DRetail Sales AssociateDubai Parks and ResortsAug 2016 - Feb 2017 (7 months)
- ACashierAnsar MallJun 2015 - Jun 2016 (1 year 1 month)- Helping customers on price checking and payment processing using credit/debit cards, coupons and local and foreign currencies. Preparing daily sales report.
- Technical Support ExecutiveConcentrixNov 2014 - Mar 2015 (5 months)- Assisting customers on their technical concern about their cable. Up selling and upgrading customers account to the latest promotions available.
- Helping customers on payment using IVR, and online. Appointment setting with technician.
- Maintaining good quality scores and monthly goal. - Technical Support RepresentativeIBEX | GlobalAug 2014 - Nov 2014 (4 months)- Helping customers upgrading their cable plan.
- Up selling and cross selling data and cable plans.
- Processing payments over the phone.
Setting appointments for technicians visit. Maintaining good quality scores and monthly goals. - Sales and Representative 2Convergys Intelligent ContactAug 2013 - Oct 2014 (1 year 3 months)- Answering queries about customers issues regards to their mobile plan. Upgrading mobile plans and mobile handset.
- Resetting the customers account online for website users.
- Assisting customers on their payments over the phone and through the website.
Adding services to customers plan like data packages, more minutes etc. Helping customers on their technical issues like no signal, congestion and no coverage to 3G and 4G by resetting their account. Maintaining excellent customer service and CSAT scores. - RPatient Care AdvocateResults Manila IncDec 2012 - Apr 2013 (5 months)- Helping the patient setting appointment to their medical practitioner.
- Providing complete details about the patient's coverage in their medical insurance.
- Processing customers orders over the phone which is medical related and approved by their insurance. Maintaining good quality scores and CSAT. - Customer service RepresentativevCustomerMay 2012 - Nov 2012 (7 months)- Data entry and refund authorization specialist.
- Order tracking and payment processing using website.
- Answering queries about items which are on recalled status.
Maintaining good quality scores and monthly goal. - Customer Service RepresentativevCustomerMay 2012 - Nov 2012 (7 months)Data entry and refund authorization specialist. Order tracking and payment processing using website. Answering queries about items which are on recalled status. Maintaining good quality scores and monthly goal.
- Account Consumer specialist / Customer serviceWNS Global ServicesMar 2010 - Apr 2012 (2 years 2 months)- Processing the customers order over the phone. Up sell and order tracking. Helping the customer to process their payment. Providing excellent customer service by maintaining good quality scores and CSAT.
- Account Consumer Specialist / Customer ServiceWNSMar 2010 - Apr 2012 (2 years 2 months)Processing the customers order over the phone. Up sell and order tracking. Helping the customer to process their payment. Providing excellent customer service by maintaining good quality scores and CSAT.
- PCustomer servicePacific Hub CorpAug 2009 - Jan 2010 (6 months)- Providing the best resolution to customers concern about their prepaid mobile provider. Maintaining good quality scores and monthly goal.
- PCustomer ServicePacific Hub CorpAug 2009 - Jan 2010 (6 months)Providing the best resolution to customers concern about their prepaid mobile provider. Maintaining good quality scores and monthly goal.
Education
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- DComputer Secretarial (Office Management)Datamex Institute of Computer TechnologyJan 2008 - Jan 2010 (2 years 1 month)
- CSecondary EducationConcepcion Integrated School Concepcion IJan 2002 - Jan 2006 (4 years 1 month)
- CHIgh School Higher Education/Higher Education AdministrationConcepcion Integrated SchoolJan 2002 - Jan 2006 (4 years 1 month)
- CSecondaryConcepcion Integrated SchoolJan 2002 - Jan 2006 (4 years 1 month)