M
Mariela Gutiérrez
About
Detail
Business Analyst
Chile
Contact Mariela regarding:
work
Full-time jobs
Starting at
USD1.5k/month
Résumé
Jobs
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Sales Development RepresentativeLodgifyMay 2024 - Current (2 years 3 months)Como Sales Development Representative, soy responsable de contactar a prospectos, calificar leads y agendar reuniones, asegurando un flujo constante de oportunidades para el equipo de ventas. Mi experiencia en atención al cliente se relaciona directamente con este rol, ya que ambos requieren habilidades clave como la comunicación efectiva, la empatía y la capacidad de identificar necesidades del cliente. Durante mi tiempo trabajando en servicio al cliente, desarrollé una fuerte habilidad para generar confianza rápidamente, resolver objeciones y mantener conversaciones fluidas y orientadas a resultados. Además, mi experiencia como SDR me ha permitido afinar mi enfoque comercial, trabajar con métricas y usar herramientas digitales de prospecc- sSales Development RepresentativesgoNov 2023 - Nov 2024 (1 year 1 month)
- Sales Support AnalystEvalueserveDec 2021 - Dec 2023 (2 years 1 month)• As a Sales Support Analyst, I'm committed to helping sales teams thrive. With a knack for data-driven insights and a passion for streamlining processes. I bring Sales Data Analysis and proficienty in crunching numbers to uncover growth opportunities. Skilled at enhancing sales processes for increased efficiency. Committed to ensuring seamless customer experiences. A team player who bridges sales and support functions. Developed reports and maintained accurate records of sales activities Assisted in the development of marketing strategies and campaigns Developed and maintained relationships with key customers and vendors Business Analyst • As a results-driven Business Analyst, my key responsibilities were analyzed and interpreted business
- CQualifying AnalystCommunity Minerals • RemoteSep 2021 - Jan 2022 (5 months)• As a Qualifying Analyst I played a crucial role in sales or customer support processes. The primary objective was to gather relevant information, understand the needs and requirements of the clients, and determine whether the products or services offered by the company align with those needs. In my role as a Qualifying analysts I excel in have excellent communication skills, a good understanding of the company's products or services, and the ability to navigate and update information in CRM systems efficiently.
- Service ManagerWall Street EnglishMar 2020 - Mar 2021 (1 year 1 month)• As a service manager I was responsible for overseeing and managing the delivery of services within an organization. My role included ensuring that services meet quality standards, coordinating service teams, handling customer inquiries, and optimizing service delivery processes, resolving issues, and continually improving service efficiency. I closely worked with various departments to align services with organizational goals and address customer needs effectively
- TCustomer Engagement SpecialistTPH LegalFeb 2020 - Jan 2021 (1 year)• As a Customer Engagement Specialist I specialized in inbound calls addressing customer inquiries, concerns, and requests that come into the company through phone calls. I served as the first point of contact for customers and dedicated to providing excellent customer service. Working with a CRM system, I used this technology to managed and analyzedccustomer interactions throughout the customer lifecycle. This involves updating customer information, tracking communication history, and using data to enhance the overall customer experience.
- Language CoachTronwellMar 2017 - Nov 2019 (2 years 9 months)• As a language coach I was able to assists individuals in improving their language skills, focusing on aspects such as pronunciation, grammar, vocabulary, and overall communication providing guidance, feedback, and tailored exercises to help learners achieve fluency and proficiency in a specific language. I worked one-on-one or in group settings to meet the unique needs and goals of each learner. My goal is to enhance language proficiency and confidence through personalized instruction and targeted practice.
Education
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- CBachelor of Business AdministrationColegio de Lic. en Relaciones Industriales y Lic. en Gestión de Recursos Humanos del PerúMar 2013 - Dec 2016 (3 years 10 months)
- Language and Interpreting Studies.INACAPJan 2013 - Jan 2016 (3 years 1 month)
- (CL)Universidad de las AméricasMar 2006 - Dec 2011 (5 years 10 months)