M

Mariela Castro Corrales

About

Detail

Provincia de San José, Costa Rica

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Klaviyo
    Developer Support Specialist
    Klaviyo
    Jul 2024 - Dec 2024 (6 months)
    Provided technical support to developers via chat and email on API integrations, SDKs, and webhooks. Assisted with API authentication, data synchronization, and custom implementations. Collaborated with engineering teams to resolve escalated bugs and improve platform reliability. Helped optimize developer onboarding documentation through feedback and case analysis.
  • D
    Provisioning Specialist III
    DXC – Lithia Motors
    Nov 2022 - Jul 2024 (1 year 9 months)
    As a Provisioning Specialist III, I was promoted within 6 months to lead the Multi-Factor Authentication (MFA) deployment project across 20 U.S. retail locations, where I delivered comprehensive training and onboarding sessions. My role involved managing user provisioning, role-based access, and lifecycle management across platforms such as Active Directory, Workday, and Salesforce. I configured enterprise applications to ensure compliance with security and identity policies, designed reports, and maintained audit records using Excel and internal tracking systems. Additionally, I collaborated closely with IT Security and compliance teams to strengthen identity governance and access control. My experience with Microsoft tools was integral to
  • freelance
    Technical Support Specialist
    freelance
    Jan 2022
    As a Freelance Technical Support Specialist, I supported small to mid-size clients with technology-focused initiatives that combined hands-on technical support with project coordination and management responsibilities. My role included project planning, where I worked with clients to define scope, gather requirements, break work into actionable tasks, estimate effort, and establish timelines. I managed agendas and schedules, coordinated activities, tracked progress, and ensured deliverables were completed on time while managing dependencies and priorities. I also handled resource coordination, including tools, system access, documentation, and, when needed, third-party vendors. I worked within client-defined budgets, aligning technical so
Education verified_user 0% verified
  • U
    B.S. Software Engineering & Cybersecurity
    Universidad Fidelitas- San Pedro
    Jan 2024 - Current (2 years 6 months)