Marie Jedd Owner | Torre.ai

M

Owner

Maries Promise Clean Home

Aug 2020 - Current (6 years 2 months)

Business Planning and Strategy:
Develop and refine the business plan, outlining short-term and long-term goals.
Create and implement strategic initiatives to grow the business and increase profitability.

Financial Management:
Oversee budgeting and financial planning.
Monitor expenses, revenue, and profit margins.
Handle invoicing, payroll, and other financial transactions.

Marketing and Sales:
Develop marketing strategies to attract new clients.
Build and maintain relationships with existing clients.
Implement sales initiatives to increase customer base.

Human Resources:
Recruit, hire, and train cleaning staff.
Develop employee schedules and manage work assig

Assistant General Manager

Synergy Hospitality Management

Aug 2019 - Sep 2020 (1 year 2 months)

• Help the General Manger in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability.
• Manage accounting department including preparing daily and monthly financial reports, make deposits into the operating account and enter deposit information in the accounting software.
• Tax exemptions, direct billing, accounts payable, accounts receivable, payroll, HR.
• Provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards.
• Develop the team and improve their performance through coaching a

Assistant General Manager

Synergy Hospitality

Jun 2018 - Jul 2019 (1 year 2 months)

• Help the General Manger in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability.
• Manage accounting department including preparing daily and monthly financial reports, make deposits into the operating account and enter deposit information in the accounting software.
• Tax exemptions, direct billing, accounts payable, accounts receivable, payroll, HR.
• Provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards.
• Develop the team and improve their performance through coaching a

Director of Housekeeping

Synergy Hospitality

Sep 2015 - May 2016 (9 months)

• Hire, train, evaluate and discipline housekeeping staff
• Responsible for planning, organizing, and developing of the overall operation of the housekeeping department in accordance with federal, state, and local standards and guidelines along with assuring the highest degree of quality guest care is maintained at all times
• Ensure the cleanliness of hotel rooms and public areas and to ascertain that they are properly stocked with the supplies to which guests are entitled
• Supervise housekeepers in conducting their duties and ensure that they perform to the prescribed hotel standards
• Order cleaning and laundry chemicals, linen, supplies and amenities
• Participate in the preparation of the annual departmental o

Front Office Manager

Synergy Hospitality

Apr 2014 - Sep 2015 (1 year 6 months)

• Manage all aspects of the front office (guest registration, telephone services, concierge services, guest reservations, group reservations)
• Part of Executive Committee that meets weekly to discuss and plan future activity in the hotel
• Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk
• Participate in the preparation of the annual departmental operating budget and financial plans, monitor budget and control labor costs and expenses
• Participate in rate strategy planning
• Process accounts receivable
• Receive and remedy guest complaints and requests, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
• Manage day-t

Guest Service Agent

Marriott Hotels

Jan 2014 - Apr 2014 (4 months)

• Manage all aspects of the front office (guest registration, telephone services, concierge services, guest reservations, group reservations)
• Receive and remedy guest complaints and requests, solicit feedback and build relationships to drive continuous improvement in guest satisfaction

I

Server / Banquet Server

Il Primo Piatto

Nov 2011 - Jul 2013 (1 year 9 months)

T

Shift Supervisor, Bartender/Waitress/Barista

The ICON Hotel Lounge

Nov 2009 - Nov 2011 (2 years 1 month)

• Ensure all team members are properly trained in compliance with Food and Safety regulations
• Prepare cocktails, mixed drinks, prepare and serve espresso-based coffee drinks
• Create cocktail menu
• Take orders and serve food and beverages to guests
• Explain how various menu items are prepared, describing ingredients and cooking methods
• Inventory, room service, end of shift register balance

A

Front Office Supervisor

Aparthotel Monterrey

May 2009 - Sep 2009 (5 months)

Seasonal
• Manage all aspects of the front office (Check-in/Check-out, compile occupancy statistics, making guest reservations, supervise group bookings)
• Supervised 2 Guest Service Agents during both AM and PM shifts and 2 Night Auditors
• Maintenance of guest information
• Supervise cashiering activities
• Assigning tasks for guestroom attendants

Banquet Server, Waitress

Princesa Yaiza Suite Hotel Resort L

Jun 2008 - Sep 2008 (4 months)

Seasonal
• Worked at 3 of the hotel’s restaurants
• Served hotel guests during breakfast and dinner
• Set up for banquets and meetings
• Prepared tables for meals, including setting up items such as linens, silverware, and glassware.

P

Store Supervisor

Playa Montroig Camping Resort

Jun 2007 - Sep 2007 (4 months)

Seasonal work at Full Service Camping
• Supervised 5 associates
• Interact with vendors
• Inventory
• End of shift register balance

R

Banquet Coordinator, Waitress

Restaurante Guarda Mar

Jun 2005 - Sep 2005 (4 months)

Seasonal

Marie Jedd

About

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Timeline

Résumé

Marie Jedd

About

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Behavioral traits