Marie Faith Andrea Credo CSR | TSR | Business Development Representative |

Customer Support Representative

Shamaazi

Feb 2025 - Jun 2025 (5 months)

Manage a high volume of inbound customer service tickets through HubSpot, addressing inquiries, concerns, and issues related to donations. Provide timely and accurate information regarding donation processes, campaign details, payment methods, and receipt issuance. Investigate and resolve donor-reported issues, including payment discrepancies, failed transactions, and general donation inquiries, escalating complex cases to the relevant departments when necessary.

Tier 1, Technical Service Representative

Mindy Support

Nov 2024 - Feb 2025 (4 months)

Provide immediate responses to customer inquiries via live chat platforms. Quickly assess customer issues through written descriptions. Creating tickets, and escalating them, with very accurate and detailed notes. Meeting established chat response time and resolution targets. Adapting communication style to match the customer's tone and technical understanding, while demonstrating excellent grammar, spelling, and punctuation.

Customer Service Representative

AVAS Flowers

Nov 2024 - Jan 2025 (3 months)

This role involves both voice and messaging communications to ensure timely and accurate order deliveries. addressing any inquiries or concerns from flower shops that may impact the delivery of orders, making necessary adjustments to ensure a smooth process.

Accounting Assistant

Innovations Human Trafficking Collaborative

Jul 2024 - Oct 2024 (4 months)

Inputting financial transactions into QuickBooks, including receipts, purchases, expenses, and payments. Tracking and managing accounts receivable and payable within QuickBooks. Organizing the organizations chart of accounts to accurately categorize financial transactions. Comparing bank and credit card statements to QuickBooks records to ensure accuracy.

Business Development Representative

Salarycom

Mar 2023 - Oct 2024 (1 year 8 months)

Conducted high-volume outbound calls to generate new leads and qualify prospects for sales opportunities. (Manual 120-150 calls ; Power Dial: 399-500 calls). Utilized effective communication and active listening skills to build rapport with potential customers and understand their needs. Scheduled appointments for sales representatives or qualified leads for further nurturing. Maintained accurate records of call activities and customer interactions in a CRM system. Researched and identified potential customers aligned with target audience and sales goals.

Tier 1, Technical Support Representative

Foundever

Feb 2022 - Mar 2023 (1 year 2 months)

Learn and utilize specific software tools and problem-solving strategies to solve for customer issues and continuously improve our processes. Offers products and Subscriptions for their business needs.

Customer Service Representative

Optum

Jul 2021 - Feb 2022 (8 months)

Answer incoming phone calls from health care members and identify the type of assistance they need. (benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)

Customer Service Advisor

Concentrix

Jul 2020 - Jul 2021 (1 year 1 month)

Evaluate customer information to explore issues, develop potential solutions and maintain high-quality service. Describe and explain details about product or service options to inform customers and guide purchasing decisions. Explain charges, fees, terms of sales, and service agreements to over forty-five customers daily.

Student Nurse

Baguio General Hospital Medical Center

Mar 2017 - Jun 2020 (3 years 4 months)

Patient care tasks like vital sign monitoring, patient transport, and basic comfort measures. Observation of clinical procedures and assistance with medication administration. Documentation, patient education, and participation in care conferences. Attendance at staff meetings and in-service training.

Marie Faith Andrea Credo

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