Marie Carrie Lynn M. Maglasang

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Team Leader – Mortgage Operations

Moder Solutions Inc.

Oct 2024 - Mar 2025 (6 months)

• Led a high-performing mortgage operations team handling end-to-end processes including client communication, document tracking, loan proposal support, quality assurance, and file audits, resulting in increased accuracy and efficiency. • Acted as the primary escalation point for client concerns, including complex file issues and agent behavior complaints—conducting thorough investigations, coordinating with HR and compliance, and ensuring timely and appropriate resolutions within SLAs. • Partnered with leadership to implement a comprehensive Team Improvement Plan that aligned individual strengths with operational goals, enhanced promotion readiness, and addressed developmental needs. • Conducted regular 1:1 coaching sessions, performan

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Assistant Client Success Manager

AddMedia NY

May 2024 - Aug 2024 (4 months)

• Efficiently managed calendars, scheduled meetings, and organized documents for the Client Success Manager, resulting in an increase in team productivity. • Documented key points and action items during meetings, providing accurate notes to ensure alignment across teams. • Acted as a reliable point of contact for clients, promptly addressing inquiries and concerns, which improved client satisfaction scores. • Coordinated meetings and appointments between clients and internal teams, ensuring seamless communication and timely follow-up actions.' • Optimized product listings and utilized SEO strategies to improve search rankings and visibility, increasing traffic and sales. • Assisted in managing premium and higher-tier client needs whi

e-Commerce Specialist – Virtual Assistant

Berry Virtual

Feb 2024 - Sep 2024 (8 months)

• Created and managed Amazon, Walmart, eBay, and Shopify stores, achieving and maintaining Top Seller status. Consistently ensured account health remained above platform standards, successfully preventing deactivation or restrictions. • Successfully managed listings and inventory across multiple platforms, ensuring real-time accuracy and availability, which reduced stockouts. • Optimized product listings and utilized SEO strategies to improve search rankings and visibility, increasing traffic and sales. • Increased sales through effective listing strategies, resulting in a significant boost in store engagement and traffic. • Designed posters, banners, and other campaign materials, utilizing social media platforms to run targeted campai

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Executive Assistant – Operations Manager

TraderCircleX (TDX)

Aug 2020 - Aug 2021 (1 year 1 month)

• Established efficient personal scheduling and email management systems, resulting in improved time management and communication flow. • Led the establishment of key departments, especially the Customer Service (CSR) department, and created operational guidelines that streamlined processes and improved overall efficiency. • Implemented strategies for smooth operations across different departments, enhancing coordination and resource allocation. • Successfully implemented and optimized SaaS management practices, enhancing operational efficiency and resource utilization. • Ensured smooth daily operations by effectively overseeing tasks such as resource management, quality control, and budgeting, leading to improved productivity and cost

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– Store

BarklyShop

Apr 2020 - Aug 2021 (1 year 5 months)

• Created and managed Amazon, Walmart, eBay, and Shopify stores, achieving and maintaining Top Seller status. Consistently ensured account health remained above platform standards, successfully preventing deactivation or restrictions. • Developed a highly efficient customer service department, resulting in improved customer satisfaction ratings and retention. • Implemented streamlined SaaS management processes, resulting in increased efficiency and cost savings. • Developed successful sales strategies, which resulted in higher revenue and increased store traffic. • Boosted store engagement and traffic through social media expertise and creative campaigns using posters, banners, and other marketing peripherals. • Successfully optimized

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General Virtual Assistant: Order Fulfillment & Quality Control Manager

PetCanva

Dec 2019 - Jan 2020 (2 months)

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Customer Service Representative (CSR)

[24]7 Customers' Philippines Inc

Jan 2015 - Nov 2015 (11 months)

• Successfully resolved billing disputes for numerous subscribers, resulting in a high retention rate and increased customer satisfaction. • Developed specialized retention strategies tailored to individual subscriber needs, effectively minimizing churn and maximizing revenue. • Provided prompt and effective basic technical support to subscribers, resolving issues and ensuring smooth service delivery. • Actively contributed to team success through effective collaboration and communication, sharing best practices and contributing to a positive work environment.

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Firefighter

Paramedic Emergency Rescue Unit Foundation (ERUF)

• Successfully administered life-saving interventions such as CPR, advanced airway management, and defibrillation, resulting in positive patient outcomes and recognition from superiors and peers. • Led emergency response efforts in high-pressure situations, coordinating with team members to efficiently assess scenes, triage patients, and provide immediate medical care, reducing response times by X%. • Critical Incident Management: Demonstrated strong leadership and decision-making skills during critical incidents, such as multi-vehicle accidents or structure fires, ensuring the safety of team members and effective management of resources. • Training and Mentorship: Developed and conducted training sessions for fellow firefighters and EM

Marie Carrie Lynn M. Maglasang

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