Marie Antonette Cuaresma

Experienced Executive administrative Assistant, Team Leader, and Senior Analyst Delivering Excellence with Precision and Care Hello! I'm Toni , I have extensive experience as a Virtual Assistant, Team Leader, and Analyst. I pride myself on my ability to seamlessly manage tasks, lead teams, and provide in-depth analysis. My proactive approach, strong organizational skills, and commitment to excellence have consistently driven successful outcomes for the businesses I support. Experience: Virtual Assistant Freelance | Remote Jan 2022 – Present Managed administrative tasks, including email management, calendar scheduling, and travel arrangements. Conducted thorough online research and handled data entry with precision. Assisted with the preparation of reports and presentations. Senior Analyst at SunPower ROHQ | January 2022 – September 2024 Managed data entry tasks with precision and attention to detail. Oversaw escalation and CAE management, ensuring timely and effective resolution of issues. Provided comprehensive chat support for both offshore and onshore teams, handling inbound and outbound communications. Monitored queues to optimize workflow and ensure service level agreements (SLAs) are met. Team Leader Concentrix PH | May 2016 – Dec 2022 Led a team of call center representative, ensuring productivity and high-quality output. Day-to-Day Supervision: Oversee a group of call center associates, ensuring work and attendance monitoring in accordance with company policies. Performance Coaching: Regularly coach direct reports to achieve performance metrics, providing motivation and accountability2 Problem Solving: Identify performance-related issues, develop action plans for improvement, and implement corrective actions as needed2 Customer Service: Ensure that the service delivered to customers meets contractual Key Performance Indicators (KPIs) and financial expectations2 Education: Bachelor of Science in Business Administration University of the Philippines 2009 – 2012 Certifications: C1 Advance in English Proficiency Test Software Skills As a versatile professional, I am proficient in a wide range of software tools, including Teramind, Hubstaff, Slack, Microsoft Teams, Google Meet, Zoom, Skype for Business, Google Calendar, Calendly, NICE CXone, AWS, Verint, Microsoft Suite, Google Analytics, Salesforce, and many more. I leverage these tools to enhance efficiency, streamline operations, and deliver top-notch results in all my professional endeavors.