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Maricel De Jesus

About

Detail

Dedicated and customer-focused professional with 10+ years of experience in insurance operations, client relationship management, customer service, an
Balagtas, Central Luzon, Philippines

Contact Maricel regarding: 
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Full-time jobs

Timeline


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Job
school
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Résumé


Jobs verified_user 0% verified
  • Remote Raven
    Insurance Specialist
    Remote Raven
    Sep 2025 - Current (10 months)
    Performed accurate data entry, policy updates, and documentation. Prepared and rated insurance quotes with proper verification and accuracy. Provided customer service support and responded to client inquiries.
  • TaskUs
    Quality Supervisor
    TaskUs
    Mar 2018 - Jul 2025 (7 years 5 months)
    As a Quality Supervisor, I led and coached agents, resulting in a 15% improvement in team performance within six months. I supervised a team of 15 QA analysts, implementing performance guidelines that enhanced overall quality standards. Additionally, I created quality initiatives that successfully reduced handling errors by 20%. I utilized Google Sheets for efficient reporting and data management, ensuring accurate tracking and analysis of performance metrics, which streamlined our workflow processes. My expertise in operations management, scheduling, and workflow management further contributed to optimizing team efficiency and achieving our quality objectives.
  • Transcom
    Technical Support
    Transcom
    May 2016 - Feb 2018 (1 year 10 months)
    Resolved technical inquiries and achieved a 90%+ first-call resolution rate. Trained new hires on troubleshooting, processes, and service techniques.
  • Sutherland
    Customer Service Representative
    Sutherland
    Apr 2014 - Jan 2016 (1 year 10 months)
    Resolved payment disputes and account escalations for PayPal with strong attention to accuracy and compliance. Trained new hires on processes and customer service techniques. Collaborated with team leads and QA analysts to identify recurring issues and recommend process improvements.
Education verified_user 0% verified
  • V
    Virtual Assistant
    Jan 2025
    Rekruuto
  • Q
    Qualified Commercial Lines Specialist
    Jan 2025
    Total CSR
  • Q
    Quality Assurance
    Jan 2017
    TaskUs
  • I
    Business Management
    Immaculate Conception
    Jan 2015 - Jan 2019 (4 years 1 month)