Maricel Castro

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Operations Manager | Software QA Tester | Virtual Assistant

U.S.-Based Software Development Client (Remote)

Apr 2020 - Dec 2025 (5 years 9 months)

As an Operations Manager, Software QA Tester, and Virtual Assistant, I was responsible for scaling remote operations while ensuring system reliability and customer satisfaction across various time zones. I led operations, QA testing, and support workflows, which improved productivity, stability, and the overall customer experience. My role involved directing end-to-end remote operations, ensuring service continuity, compliance, and performance across distributed teams. I managed full-cycle remote staffing, including recruitment, onboarding, training, and performance management, which significantly enhanced team output and accountability. I executed manual QA testing, identifying, documenting, and tracking defects through resolution in colla

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Operations Manager

CDG Consolidation and Trading Inc. | Philippines

Feb 2016 - Apr 2020 (4 years 3 months)

Oversaw multi-department operations, driving process improvements and efficiency gains. Managed warehouse operations, purchasing, and inventory planning using digital systems. Led recruitment, onboarding, staff training, and performance evaluations. Executed data-driven marketing initiatives contributing to 25% sales growth. Coordinated cross-functional teams to meet deadlines and service-level targets.

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Project Coordinator

ACTION Dewatering | Dubai, UAE

Sep 2013 - Dec 2015 (2 years 4 months)

Prepared quotations, tenders, contracts, and invoices with 100% accuracy. Managed equipment rentals, stock movements, and records using MCS System. Produced revenue analysis and consolidated management reports. Served as primary client contact for payments, purchase orders, and job coordination.

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Executive Assistant (Condensed for ATS Optimization)

ACTION SPT | Vogue FZ LLC | Union Movers | UAE

Jan 2004 - Jan 2013 (9 years 1 month)

Delivered executive-level administrative and operational support. Prepared contracts, quotations, invoices, and compliance documentation. Managed calendars, reporting, travel coordination, and confidential records. Supported HR, payroll, immigration, and vendor coordination.

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