Maricel Arleth Medina Romero

Maricel Arleth Medina Romero

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Lima, Callao Region, Peru
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Résumé

Jobs verified_user 34% verified
  • CSTI Corp
    Account Executive, Commercial Executive / Account Leader verified_user Verified experience
    CSTI Corp
    Jul 2020 - Nov 2024 (4 years 5 months)
    Led the management and expansion of a strategic King Account, increasing monthly invoicing by 400% (from approximately $ 53,000 USD to $ 266,000 USD), demonstrating significant growth and consolidation within a high-value client. Managed a portfolio of over 15 strategic clients with 75 to over 100 consultants assigned. Maintained a strong focus on internal client satisfaction, earning the "Executive of the Month" distinction for 4 consecutive months. Directly responsible for continuous growth in net profitability and maximizing consultant utilization. Applied the sales and prospecting model (calls, meetings) to consistently meet revenue quotas. Managed consultant relocation and the numerical reporting of hires, terminations, and suspensions
  • R
    Customer Service Representative
    RONCO MOTORS
    Dec 2019 - May 2020 (6 months)
    Identified deficiencies in stock visibility and developed daily reports for the Purchasing department, optimizing sales requirements and warranty processes. Collaborated directly with the Warranty Department, consolidating technical cases to facilitate the accurate generation of spare parts import orders. Comprehensive logistics coordination for clients in provinces, managing courier providers and ensuring the correct reception and shipment of products.
  • T
    Accounts Supervisor
    T-COMUNICA SAC
    Jan 2015 - Sep 2019 (4 years 9 months)
    Managed teams of up to 25 people, improving quality levels (reducing non-compliance from 80% to 15%). My team members consistently achieved productivity bonuses for performance. Responsible for the preparation, updating, and analysis of historical and daily reports for key area and client metrics. Constantly supervised call quality for continuous service improvement. Developed and implemented an HTML Site to centralize campaign scripts and flows. This tool reduced agent learning curve and was replicated as a "Best Practice." Responsible for the monthly reporting of payroll incidents (including hires, terminations, tardiness, vacations, and overtime), ensuring correct payment and compliance with internal policies.
Education verified_user 0% verified
  • S
    Start Writing Prompts Like a Pro
    Oct 2025
    Google - Specialization in Al and Creativity.
  • P
    Professional Soy Candle Course
    Dec 2024
    Academia Dinasty
  • M
    Microsoft Office Specialist
    Feb 2021 - Feb 2026 (5 years 1 month)
    Netzun (ID: 9CD96319) – Valid until 2033.
  • I
    Inbound Certified
    Jun 2018 - Feb 2026 (7 years 9 months)
    HubSpot (ID: d26d04d52ae44cfb9a72ca5493a03ec9).
  • I
    Technical Degree in Business Administration and Management
    ISIL – Instituto San Ignacio de Loyola
    Jan 2017 - Jan 2021 (4 years 1 month)
    Achievement: Top 10% of the class
  • Colegio Santa Rita de Casia
    Secondary Education
    Colegio Santa Rita de Casia
    Jan 2005 - Jan 2013 (8 years 1 month)
Awards verified_user 0% verified
  • E
    Executive of the Month
    Jul 2020 - Nov 2024 (4 years 5 months)