Maria Zyrel Panza

R

Customer Service Agent

Reputation Ease,

Jan 2025 - Mar 2025 (3 months)

Managing mailbox for customers email inquiries and setting up contracts.

B

Customer Service Representative

Barkbus Mobile Grooming,

Dec 2024 - Aug 2025 (9 months)

Handling customer inquiries and concerns through phone and SMS and setting up grooming appointments. Also handling coordination of groomers to pet parents.

P

Customer Service Representative

Pawssum Mobile Veterinary,

Nov 2024 - Apr 2025 (6 months)

Handling customer inquiries and concerns through phone, chat and SMS and setting up appointments with vets. Also handling coordination of vets to clients.

S

Customer Service Representative

SunPower Philippines Ltd.

Oct 2018 - Sep 2024 (6 years)

Initially worked as a Technical Support Agent for two years, then pioneered the Project Intake Team, where I managed new applications through phone and email. Ensured that required documents were complete and handled scheduling for site surveys. Collaborated closely with Project Coordinators via phone, email, and chat to ensure successful installations. Additionally, my experience in customer service at SunPower provided me with skills that directly apply to B2B SaaS environments. I supported customers by clearly explaining technical systems, such as solar monitoring tools, which parallels the functionality of SaaS platforms. I also handled troubleshooting, escalated technical issues, and ensured customers remained informed and satisfied. P

T

Customer Service Representative

Teletech, Lipa,

Dec 2013 - Oct 2018 (4 years 11 months)

Credit Management Front of House dealing with collections. Credit Management Dedicated Functions working with Agency Support Team for delinquent accounts. Member of the Control Group Team for handling accounts in arrears. Fraud Back of House Team managing new applications - ensuring fraudulent applicants will be detected and controlled.

P

Nokia Sales Demonstrator

Presnet Mobile Store,

Oct 2012 - May 2013 (8 months)

Sales and promotion of Nokia phones, gadgets and other products.

S

Nokia Sales Demonstrator

Smooth Moves Inc.,

Dec 2011 - Sep 2012 (10 months)

Sales and promotion of Nokia phones, gadgets and other products.

P

Bank Teller

Progressive Rural Bank,

Mar 2010 - May 2010 (3 months)

L

Highschool Night Teacher

Lipa City Colleges,

Aug 2008 - Nov 2008 (4 months)

Mathematics, Algebra and Trigonometry

L

Accounting Clerk

Lipa City Colleges,

Jun 2008 - Oct 2008 (5 months)

Accounts Payable Clerk

P

Customer Service Associate

Prime Global Video Center,

Jul 2005 - Jan 2006 (7 months)

Cashier and Sales Promotion

Maria Zyrel Panza

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