M
Maria Victoria Rosner
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Latin America
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Full-time jobs
Résumé
Jobs
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Customer and Employee Experience Americas LeadPeblAug 2025 - Current (1 year)• Direct the post-onboarding employee journey across the region. • Accountable for quality assurance, compliance, escalations, metrics and OKR delivery. • Drive employee and customer satisfaction, retention, and operational excellence. • Reduce customer resolution time target from 24 hours to 12 hours. • Lead a team of 10 across 4 countries.- Global HRx Senior ManagerPeblJan 2025 - Aug 2025 (8 months)• Led the onboarding process for new and repeat clients. • Supported the employees’ transfers, onboarding and offboarding processes. • Reduced onboarding time by 30%. • Accountable for overseeing team performance and resource planning. • Acted as subject matter experts in process optimization and standardization projects. • Drove self-service adoption and continually provided input to the Product team to ensure accuracy and compliance in all country-specific matter.
- Customer Care Onboarding Senior ManagerPeblDec 2023 - Jan 2025 (1 year 2 months)• Led the onboarding operation for new digital clients. • Developed a digital library to educate customers and increase self-service. • Oversaw team effectiveness and plans for current and future resource requirements. • Responsible for the Americas Global Delivery Center Team operations.
- Implementation Senior ManagerPeblJun 2022 - Dec 2023 (1 year 7 months)• Client escalation support. • Responsible for reviewing onboarding and pipeline dashboards. • Ensured the team’s SLAs and client satisfaction rates. • Accountable for team performance and operational management.
- Implementation ManagerPeblJan 2022 - Jun 2022 (6 months)• Managed new and large scale client onboards. Ensure that client and employee onboardings are completed in a timely manner. • Managed client queries related to invoicing, benefits, payroll, expenses, and all other HR matters. • Reviewed legal documents to ensure compliance and accuracy. • Collaborated with the worldwide partners and subject matter experts to ensure compliant set up of the employees.
- Global Mobility Associate ManageraccentureNov 2018 - Nov 2020 (2 years 1 month)• Responsible for immigration operations. • Oversaw immigration compliance and regulatory controls across the region, ensuring adherence to local requirements. • Managed key stakeholder relationships, including onshore teams and external vendors. • Acted as the local point of contact for ISO, GDPR, and Data Privacy matters, ensuring compliance with applicable requirements. • Served as the local platform Super User, acting as the regional SME and primary liaison with the Tech team, and leading new platform implementations.
- Global Mobility Immigration SpecialistaccentureOct 2014 - Nov 2018 (4 years 2 months)
- Global Mobility Immigration Senior Analyst - Team LeadaccentureDec 2012 - Oct 2014 (1 year 11 months)
- Global Mobility Immigration AnalystaccentureJul 2011 - Dec 2012 (1 year 6 months)
- Global Mobility Immigration Senior AssistanceaccentureMay 2010 - Jul 2011 (1 year 3 months)
- LLaw Office AssistantLorenti LawyersMar 2007 - May 2010 (3 years 3 months)
Education
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- Law DegreeBlas Pascal UniversityJan 2015