Maria Vanessa Fernandez ADMINISTRATIVE I CUSTOMER SERVICE I VIRTUAL ASSISTANT

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Executive Virtual Assistant

PROPERTY MANAGEMENT INC. CORDIAL HOME SERVICES LLC.

Apr 2025 - Dec 2025 (9 months)

Provided administrative support including email and calendar management, appointment scheduling, document preparation, and CRM updates. Managed inbound and outbound calls with property owners, tenants, and service vendors (HVAC, fplumbing and maintenance), ensuring timely follow-ups and issue resolution. Maintained accurate records, prepare operational reports, invoicing, and supported workflow and process improvements to enhance efficiency and service quality.

Account Processor

DOXA Talent

Jan 2023 - Jul 2023 (7 months)

Maintained and organized 401(k) files and records with strict adherence to compliance standards. Verified documents for accuracy and regulator compliance. Provided chat, emails, and phone support while ensuring data integrity and client confidentiality.

Retirement Plan Specialist II

Principal Global Services

May 2021 - Dec 2022 (1 year 8 months)

Supported on-boarding process including enrollment and investment inquiries. Processed plan loans and distribution requests in compliance with policy requirements. Delivered high-quality customer support while maintaining account security.

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Retirement Plan Specialist II

WELLS FARGO ENTERPRISE

Feb 2020 - May 2021 (1 year 4 months)

Assisted clients with retirement plan enrollment, account inquiries, and transactions. Supporting plan loans and distribution requests, and requirements processes. Handled inbound and outbound calls while ensuring accuracy and data security.

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Customer Service Associate

Accenture Inc.

Feb 2017 - Feb 2020 (3 years 1 month)

Provided technical support for Google hardware and Virgin Media UK ISP accounts. Performed quality assurance tasks to ensure service standards were met. Deliver exceptional customer support through inbound and outbound calls.

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Customer Service & Technical Support Roles

IBEX GLOBAL SOLUTIONS I ACQUIRE ASIA PACIFIC I SITEL I EPERFORMAX I QUALFON

Nov 2010 - Jan 2017 (6 years 3 months)

Delivered end-to-end customer support via inbound and outbound calls. Assisted with billing inquiries, technical troubleshooting, retention, and account management. Consistently met quality, compliance, and performance standards

Maria Vanessa Fernandez

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