M
Maria Teresa Balito
About
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Taguig, Metro Manila, Philippines
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Full-time jobs
Résumé
Jobs
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- WCustomer Service Representative – Logistics AccountWelsend Global SolutionNov 2024 - Jan 2026 (1 year 3 months)• Delivered exceptional customer support through phone, email, and chat channels, addressing shipment tracking, delivery schedules, and logistics-related inquiries.
• Managed specialized back-office operations, including split-order processing, shipment investigations, and resolution of complex delivery discrepancies.
• Collaborated with warehouses, carriers, and cross-functional teams to ensure timely and accurate resolution of customer and operational issues.
• Maintained detailed and accurate records of customer interactions, shipment updates, and case resolutions in accordance with company standards.
• Consistently achieved high customer satisfaction ratings by providing efficient, solution-oriented service and proac 
Customer Advisor – Travel & Hotel ReservationsTrip.comMay 2024 - Nov 2024 (7 months)• Managed hotel reservations, booking modifications, cancellations, and travel-related inquiries for international customers through phone, email, and chat support.
• Resolved complex customer issues involving refunds, booking discrepancies, accommodation concerns, and reservation disputes while adhering to company policies and service standards.
• Provided accurate information regarding hotel availability, room rates, travel policies, booking procedures, and payment options to support informed customer decisions
• Coordinated with hotel partners and internal departments to expedite issue resolution and ensure seamless customer experiences.
• Maintained detailed and accurate customer records, booking updates, and case do- Outbound Sales Representative / Collections SpecialistTSD GlobalJun 2021 - May 2024 (3 years)• Conducted 300+ outbound calls daily to promote services, follow up with customers, and collect outstanding payments.
• Negotiated payment arrangements and assisted customers with account-related concerns.
• Consistently met and exceeded sales, collections, and performance targets.
• Maintained accurate customer records and documented interactions in CRM systems.
• Built strong customer relationships through effective communication and follow-up.
• Worked in a fast-paced environment while managing high call volumes and multiple tasks. - CCustomer Service Representative – Telecommunications AccountApr 2019 - May 2021 (2 years 2 months)• Provided technical support for mobile and broadband customers, resolving connectivity, device, and service-related issues.
• Assisted customers with billing inquiries, account management, service activations, upgrades, and plan changes.
• Handled customer retention cases by addressing concerns and offering appropriate solutions to maintain customer satisfaction.
• Maintained accurate customer records and documented interactions in company systems.
• Delivered high-quality customer service while meeting performance, productivity, and quality targets.
• Resolved customer concerns efficiently through phone support and effective problem-solving.
Education
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- ADiploma in Software DevelopmentACLC College CaloocanJan 2008
- ASecondary EducationAlfonso National High SchoolJan 2008