leadership teams, monitoring of indicators, strategic planning, design of improvement plans, sales and service models, design of emotions to improve contact with customers, creation of comprehensive training programs, implementation of performance models, induction and training.
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Total Quality Logistics
Jan 2022 - Oct 2022(10 months)
- Lean Staffing / Total Quality Logistics Jan 2022 - Present Identified future hiring needs, designed job descriptions, sourced candidates through databases and social media, conducted interviews and managed all paperwork
- Using LinkedIn, Indeed, Monster, Glassdoor, CareerBuilder and other employment job sites to reach out to candidates. Sent candidates offer letter Determined schedules for the New Hires Helped candidate with anything needed before their training began
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Sourcer Specialist
Sep 2021 - Jan 2022(5 months)
- Manpower / Comcast Sept 2021 - Jan 2022 Identified future hiring needs, designed job descriptions, sourced candidates through databases and social media, conducted interviews, made job postings on different social media as well as job boards.
- Using LinkedIn, Indeed, Monster, Glassdoor, CareerBuilder and other employment job sites to reach out to candidates.
Logistic Analyst / Broker
Hubtek
Mar 2021 - Jul 2021(5 months)
- Posted on different sites, sold, booked and dispatched all incoming loads with all kinds of air freight commodities also tracked and traced until delivery and sent a delivery confirmation to all clients, used programs such as: Truck Stop LDI Freight
Recruiter
Virtual Employee Services
Aug 2020 - Mar 2021(8 months)
- Identified future hiring needs, designed job descriptions, sourced candidates through databases and social media, conducted interviews and managed all paperwork.
- Using LinkedIn, Indeed, Monster, Glassdoor, CareerBuilder and other employment job sites to reach out to candidates.
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Referral Coordinator / Team Lead
ASIGNAR S.A.S / HRMD
Jan 2018 - Dec 2019(2 years)
- Handled team who received inbound and outbound calls from adjusters, clinics, other referral coordinators, nurses, insurances, and attorneys all over the US.
- Had knowledge of the operation assisted by having a weekly Quality Assurance call with each agent and took disciplinary actions for the team. Excel, Office, PowerPoint
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Patient Care Agent
Emergia Contact Center
Apr 2017 - Jan 2018(10 months)
- Customer Care Agent for an American company called Texas Pain Physicians based in Dallas, Texas.
- Handled the doctor's schedules, assisting with new patient protocols, scheduling, rescheduling, and canceling procedures using the Clinics Electronic Health Record software PrognoCis. Also used Gmail and Line2.