MARIA ORTIZ

Sales Development Representative - Sales Development Manager

PowerPlacing

Jun 2023 - Current (2 years 2 months)

SD Manager • Maintain contact with clients, request referrals, and ensure accounts are in good standing. • Deliver weekly and quarterly reports on team performance and KPIs to upper management (GM and CEO). • Provide support, coaching and training to SD team members, offering new list leads when needed, and coordinating with the Training Manager to address training requirements. • Ensure a target account retention rate of 90%, lead by example in hitting SDR quotas, and conduct monthly client meetings to maintain client relationships.

Sales Consultant

GoDaddy

Aug 2022 - Jun 2023 (11 months)

• I served as an outbound/inbound sales representative for new and preexisting GoDaddy clients. I sold high-margin web services and collected, analyzed, and resolved customer issues while upselling additional services. • Served as the first escalation point of contact for a pool of customer sales representatives, converting 98% of primary objections before tertiary escalation. • Utilized CRM databases to track customer histories to better and more quickly serve and upsell to customers. • Applied problem-solving skills to complex client objections. Navigated a diverse product array to dynamically match capabilities to customer needs. • Supported management's "Sales and Speed" initiative through continuous data entry improvement suggesti

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Senior Inside Sales Representative

Sprint (now part of T-Mobile)

Jul 2020 - Jul 2022 (2 years 1 month)

• Placed inbound/outbound calls to educate, strategize, and successfully sell Sprint services and devices to the final consumer and small businesses. Owned and managed a pipeline of 12,000+ small business customers. Utilized Salesforce CRM to track customer contact, conversion, relationship notes, pain points, and spending. • Served as primary inbound point of contact for assigned businesses ranging from dentists to pet sitters. - Audited peer calls for product knowledge, tone, and missed sales opportunities. • Provided valuable feedback to managers and peers on sales scripts, problem resolution, and customer retention and selling strategies. • Exceeded cold outbound sales targets by 30%. Was the top-performing Sales Representative in m

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Senior Technical Support Representative

Fitbit (now part of Google)

Jan 2017 - Jun 2019 (2 years 6 months)

• Provided technical and troubleshooting support for Fitbit application and device users in the United States, Australia, Canada, and England. • Received incoming chats to troubleshoot software and hardware issues with Fitbit products and applications as well as some third parties. • Exceeded personal chat resolution volume quotas by 8 chats/hour and maintained below average final resolution times with above-average customer satisfaction. • Classified and recorded issues according to changing guidelines; issued refunds, replacements, and coupon codes to customers who met specified guidelines. • Made outbound emails to follow up with account recoveries and refunds.

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