Marianne Tan

Team Leader/Manager

OptiNizers

Jun 2022 - Feb 2026 (3 years 9 months)

• Build a sound process with strong controls to run an effective business through scoping problems, identifying major issues and actionable opportunities, designing solutions, and quantifying potential bottom - line financial impact.
• Creates a scalable and sustainable business model, providing value to our customers while fostering a culture of creativity, collaboration, and social responsibility.
• Manage client accounts to ensure a high level of customer satisfaction while strengthening relationships.
• Serve as the main point of contact for various fulfillment and e-commerce accounts.
• Overseeing calendars, schedules, and appointments, and performing organizational tasks for clients.

Team Leader/Manager

Afni

Apr 2020 - May 2022 (2 years 2 months)

• Lead through proactive and informative communication with all parties until resolution of a request and manage a team in a dynamic, high-pressure environment and contribute to business resiliency planning and delivery while developing and retaining top talent through coaching and engaging the team to drive performance and managing client escalations and partner engagement.
• Weekly business review with client and operations team.
• Assist in reporting and analysis of customer support metrics.
• Leads and manages team member’s personal and professional development, improvements, and success.

Team Leader/Manager

Inspiro

Jan 2019 - Feb 2020 (1 year 2 months)

• Manage a team with aim of providing professional and personal mentoring, guidance and monitoring
• Making sure that main KPI and Metrics are beyond the target.
• Engage with internal and external, offshore-based clients and provide updates on the team and account handled
• Evaluate current and existing projects and processes for improvement. Recommends, develops, and implements new projects and methodologies that drive operational efficiencies.

C

Team Leader/Manager

Creedon Technologies

Mar 2017 - Jan 2019 (1 year 11 months)

• Works with other team leaders in the consumer and business-to-business division and takes responsibility for delivering on the needs of customers and the business.
• Coach, train, develop, and counsel staff to enable them to meet performance targets and objectives.
• Ensure that all staff have a common goal by involving them in all operational decisions and projects.
• Give direction, leadership, and assistance.

S

Technical Support Representative

Sterling Global Services

Sep 2012 - Feb 2017 (4 years 6 months)

• Respond promptly to customer inquiries and technical issues via phone, email, and live chat.
• Assist customers in setting up and configuring software and hardware.
• Escalate complex issues to higher-level support or specialized departments as needed.
• Stay up-to-date with product knowledge, including software updates, new releases, and hardware configurations.
• Participate in training sessions and continuously improve technical skills and knowledge.

Customer Service Representative

Sitel

Sep 2008 - Aug 2012 (4 years)

• Assist customers with placing orders, processing returns.
• Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with team members and other departments to address customer needs and resolve issues.

About

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Timeline

Résumé

Marianne Tan

About

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Behavioral traits