Highly motivated customer service specialist, with more than 3 years of experience in customer retention, sales and logistics. Proficient in customer support, problem-solving and time management . Consistently meets client expectations while retaining quality standards.
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Logistics coordinator public Remote experience
Lean Solutions Group
Aug 2019 - Apr 2023(3 years 9 months)
- ● Respond to incoming calls to provide information about services available
● Resolve in transit issues to maximize satisfaction
● Negotiate contracts to reduce cost and operational ineficiencies.
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Customer service agent
Sutherland Global Services
Nov 2018 - Jun 2019(8 months)
- ● Resolved customer inquiries, complaints and issues providing insightful solutions
● Answered inbound calls to greet and assist customer with various needs and questions
● Resolved product and service issues promptly
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executive direction assistant
FUNDACIÓN CENTRO DE PENSAMIENTO CARIBE
Jan 2018 - Jun 2018(6 months)
- ● Scheduled meetings and prepared agendas
● Developed investigative project
● Organized computer files and documents