My name is Natalia, and I'm a Service Desk Analyst. My job is to provide technical support, at this moment I'm providing this services to McKesson's employees in SAP, SNOW and Canada desk. I had to learn about technology and applications to be able to change their credentials so they don't have to, and of course explain procedures so they could be qualified do it by themselves if they want or need to. I am a professional in customer service, I worked for Amazon Candidate Support, helping people with the hiring process.
My job at Amazon was to schedule appointment for candidates and also explain the process or provide information about test results among other things, all of these by phone and email. I have exceptional analytical and problem-solving skills, advanced collaboration and communication.
At this moment I am able to talk fluently in Spanish (my natal lenguaje) and English; I would really like to absorb more lenguajes though. I study architecture at Udelar and I am doing a course of programming .net at BIOS.
