Mariana Pereira Life Experiencer

U

UX/UI Designer

Dec 2024 - Current (1 year 11 months)

Improved task success rates from 60% to 85% through structured usability testing and iterative onboarding design for an
early-stage fintech platform.
• Designed training materials and enablement flows that simplified complex product interactions for a diverse, non-technical user
base.

S

Senior Customer Success

Oct 2023 - Jun 2026 (2 years 9 months)

Manage 160+ enterprise and mid-market accounts as primary contact and internal advocate, owning the full customer lifecycle
from onboarding through renewal and expansion.
• Increased NPS from 50 to 66 by developing a targeted engagement strategy for first-time and VIP users, strengthening retention
and customer advocacy across the portfolio.
• Consistently exceeded renewal and revenue KPIs across two consecutive years, contributing to long-term account growth and
sustained customer health.
• Standardized onboarding workflows and documentation, reducing early-stage friction and accelerating time-to-value for new
clients.
• Led strategic business reviews with executive stakeholders, translating performa

S

Sales Operations & Customer Success Coordinator

Sep 2022 - Aug 2023 (1 year)

Managed institutional accounts end-to-end, co-creating 50+ customized programs that contributed to a 15% increase in
satisfaction and a 30% reduction in proposal turnaround time.
• Built and launched 20+ client onboarding experiences with a 95% completion rate, driving rapid adoption through structured
training and clear milestone tracking.

• Collaborated cross-functionally with Sales and Operations to resolve client issues and improve service delivery across a growing
portfolio.

O

Operations Manager

Nov 2021 - Jul 2022 (9 months)

- Contracts and payroll
- Project Management for social leaders
- Fundraising for projects

B

Business Development & Support

Aug 2021 - Sep 2022 (1 year 2 months)

- Expanding Spanish Business line

Travel Consultant

Impulse Travel

Feb 2021 - May 2022 (1 year 4 months)

Consultora

Aluna

Mar 2020 - Current (6 years 8 months)

- Developing and Managing the learning platform

Customer Success Associate

Zappi

Jan 2018 - Jun 2019 (1 year 6 months)

Managed 50+ B2B accounts across the US, Canada, and Latin America, owning onboarding, adoption, renewals, and expansion for
a technically complex SaaS platform.
• Built trusted advisor relationships across all stakeholder levels, translating complex platform capabilities into clear business value
narratives that drove retention and growth.
• Translated client feedback into structured product insights, acting as voice of the customer to influence platform improvements
and strengthen the client-product feedback loop.
• Built bilingual (English/Spanish)

Research Intern - Emerging Markets Institute

Cornell University

Jun 2017 - Dec 2017 (7 months)

- Data base management and analysis
Social Media Management
Translation Portuguese - English
Article Publication in the School´s website
Editing of the Emerging Multinationals Report

Marketing Intern

MSD Merck Sharp and Dohme

Jul 2016 - Jan 2017 (7 months)

- Creation of a promotional material management tool
- Coordinator between sales representatives and the
third-party nurses for product education
Design proposals, administration of the inventory and
shipping of promotional material
Support for event planning and execution

Content Creator

30secondstofly

Apr 2016 - Aug 2016 (5 months)

- Writing and publishing 3 articles
- Research related with Business Travel, Artificial
Intelligence Software and Travel Management
Writing articles in English for posting in the startup
website.
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