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Mariana Muñoz Vargas

About

Detail

Operations Coordinator | Remote Administrative & Executive Assistant
Costa Rica
Contact Mariana regarding: 
work
Full-time jobs
Starting at USD1.5k/month
Flexible work
Starting at USD15/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • MedVa
    Executive Virtual Assistant
    MedVa
    Mar 2024 - Current (2 years 5 months)
    Provide bilingual (English–Spanish) administrative support for medical professionals across the U.S. Manage patient communications, scheduling, and follow-ups through phone and email, ensuring a positive client experience. Handle confidential medical information in compliance with HIPAA standards. Collaborate with cross-functional teams to improve workflow efficiency and maintain excellent service quality. Develop trust-based relationships with patients and clinics, demonstrating empathy and clear communication — essential for sales and client retention.
  • N
    Reservations & Administrative Coordinator
    Naturvillas
    Jun 2023 - Nov 2024 (1 year 6 months)
    Managed reservations and client inquiries for luxury properties in California, providing personalized attention to high-value clients. Delivered persuasive, service-oriented communication to convert inquiries into confirmed bookings. Coordinated with vendors, guests, and maintenance teams to guarantee smooth experiences and repeat stays. Maintained CRM systems and booking platforms (Airbnb, VRBO, Expedia), analyzing performance to optimize sales results.
  • H
    Hotel & Property Manager
    House of Nomad
    Feb 2023 - Jun 2023 (5 months)
    Oversaw daily hotel operations, including guest relations, staff coordination, and quality control. Handled direct sales through reservations and upselling premium services to enhance revenue. Managed and resolved guest concerns with professionalism and empathy, reinforcing brand reputation and loyalty. Assisted with budgeting and vendor negotiation, maintaining cost efficiency while improving service standards.
  • L
    Legal and Medical Interpreter
    Language Line Solutions
    Dec 2021 - Dec 2022 (1 year 1 month)
    Provided real-time English–Spanish interpretation via phone and video for both medical and legal contexts, ensuring precise terminology and clear communication. Supported patients, attorneys, judicial staff, and service providers by facilitating understanding in sensitive, high-stakes situations. Maintained strict confidentiality and professionalism, complying with HIPAA and company standards. Strengthened skills in active listening, quick comprehension, and concise communication under pressure — key for managing complex client conversations. Documented call summaries when required and coordinated with internal teams for follow-ups or escalations.
  • Amazon
    Data Analyst & English Transcriber
    Amazon
    Jan 2020 - Dec 2021 (2 years)
    Provided bilingual support to English and Spanish-speaking users, handling inquiries via phone, chat, and email. Analyzed customer feedback and product data to identify improvement opportunities. Supported internal teams by transcribing, classifying, and refining language data used in AI model development. Developed strong communication and problem-solving skills in fast-paced, tech-driven environments.
Education verified_user 0% verified
  • Universidad de Costa Rica
    Veterinary Medicine
    Universidad de Costa Rica
    Jan 2016 - Jan 2022 (6 years 1 month)