Mariana Arango

Mariana Arango

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Marketing Analyst | Paid Media Specialist | Social Media Manager
Bucaramanga, Santander, Colombia

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Résumé


Jobs verified_user 0% verified
  • U
    Customer Success Specialist
    UNITY
    Jan 2025 - Current (11 months)
  • R
    Social Media Manager
    Reyal Design
    Sep 2024 - Dec 2024 (4 months)
  • Publicis Groupe
    Associate Account Manager
    Publicis Groupe
    Jan 2023 - Jul 2024 (1 year 7 months)
    In my role as an Account Associate Manager at a leading paid media marketing agency, I served as the key liaison between clients and our team, ensuring seamless communication and exceptional service. I managed and optimized paid media campaigns across various platforms, including Google Ads and Facebook Ads, to drive impactful results. By analyzing performance metrics and generating insightful reports, I provided actionable recommendations to enhance campaign effectiveness and achieve client goals. Collaborating closely with internal teams, I oversaw campaign execution and stayed informed about industry trends to implement cutting-edge strategies. My role was pivotal in delivering successful campaigns and fostering strong client relationshi
  • Sitel Group
    Customer Service Representative
    Sitel Group
    Aug 2022 - Jan 2023 (6 months)
    Mantained custoemr satisfaction with forward thinking strategies fosuced pn addressing customers needs and resolving concerns. Answered customer telephone calls promply to avoid on hold wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Responded to customer request for products, services and company information.
  • Bilingual
    Interpreter
    Bilingual
    Feb 2022 - Apr 2022 (3 months)
    Provided oral interpretations for clients during the day, successfully maintaining pace awith narrative speakers to deliver real time comprehension. Facilitated communication between law enforcement personnel and individuals in crimes such as witnesses, person of interest ans suspects. Provide cultural input to speakers to help parties who did not speal the same languages communicate with and undestand one another. Maintain message content, tone and emotion as closely as possible. Provide language transaltion and customer services skills to clients in medican and lega business sectors.
  • A
    Interpreter
    Akorbi Colombia
    Oct 2021 - Jan 2022 (4 months)
    Provide cultural input to speakers to help parties who did not speal the same languages communicate with and undestand one another. Maintain message content, tone and emotion as closely as possible. Attneded training programs to improve professional knowledge and interpretation skills.
  • Teleperformance
    Customer Service Representative
    Teleperformance
    Sep 2020 - Jul 2021 (11 months)
    Mantained custoemr satisfaction with forward thinking strategies fosuced pn addressing customers needs and resolving concerns. Answered customer telephone calls promply to avoid on hold wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Provided primary customer support to internal and external customers. Cultivated customer loyalty, promoted repeat business and improve sales.
  • M
    Social Media Manager
    Medicol
    Jan 2020 - Jan 2022 (2 years 1 month)
    Increased customer engagement through social media. Developed marketing content such as blogs, promotional materials and advertisements for social media. Monitored online presence of company's brand to engage with users and strenthen customer relationship. Analyzed and reported social media and online marketing campaign results. Improved page content, keyword, relevancy, and branding to achive search engine optimization goals. Devised strategies and roadmaps to support product vision and value to business. Use data studio to visualize conversion rates across mutiple digital channels.
  • T
    Social Media Specialist
    Triadify Inc
    Sep 2018 - Sep 2019 (1 year 1 month)
    Increased Customer engagement through social media. Maintained compnay's social media presence by posting messages, answering post and monitoring responses. Developed social media calendar, which included scheduling emails blast, social media post, marketing campaings and website updates. Strategized social media campaings for clients helping to meet goals and reach untapped potential customers. Managed social social accounts for 3 clients ar the same time, generating interes for existing and upcoming products or sercvices releases.
  • P
    Film Producer
    Producciones
    Aug 2016 - Nov 2017 (1 year 4 months)
    Created shot list, booked taletn and locations, prepare set for shooting to provide comprehensive production support. Stayed alert, active and ready to responf to any request at any time using variety of available resources. Communicated with other cre members via walkie talkies to coordinate production activities. Supported machine operators in setup and opertation of production equipment resulting in efficient runs. Completed wide range of taskt in diverse filming areas oto support operations. Maintained maximum organization and productivity by properly sorting projects components on work tables.
  • A
    Customer representative
    Accedo, S.A.S.
Education verified_user 0% verified
  • Fundación Universitaria Internacional de La Rioja  UNIR
    Bachelor's degree, Marketing
    Fundación Universitaria Internacional de La Rioja UNIR
    Jan 2021 - Jun 2025 (4 years 6 months)
  • C
    Tecnico, Técnico laboral por competencias
    Circulo de la belleza
    Dec 2019 - Aug 2020 (9 months)
  • Universidad del Cine
    Tecnicatura, Cinematografía y producción de cine y vídeo
    Universidad del Cine
    Jan 2015 - Aug 2019 (4 years 8 months)