Mariana A

Project Manager

ModSquad

Jan 2022 - Current (4 years 10 months)

Led and executed projects while closely monitoring their performance. Consistently met project deadlines while upholding high standards of quality. Managed project timelines effectively to keep teams focused and achieve schedule targets. Maintained clear and concise communication through precise technical writing, documenting critical processes. Provided exceptional client service to foster and expand relationships. Nurtured team success by acknowledging and rewarding outstanding performance. Identified and allocated necessary resources to achieve project goals and objectives. Enhanced progress by continuously evaluating performance and project timelines. Regularly reported project progress and addressed technical issues to managers. Conduc

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Assistant Project Manager - Customer representative

Modsquad Remote

Sep 2020 - Jan 2022 (1 year 5 months)

Kept customers and senior leaders informed of progress and challenges. Mentored and guided staff to excel and exceed customer expectations. Collaborated with project team members to swiftly address issues. Monitored project metrics and collected data for analysis. Provided regular updates to managers on project status. Proactively managed performance of project and customer representatives. Ensured compliance by escalating incidents according to company standards.

Customer Support Representative

ModSquad

Jun 2019 - Sep 2020 (1 year 4 months)

Provided chat support to customers, resolving payment and technical issues, and offering guidance on service usage. Delivered consistently high-quality support, handling multiple concurrent chats (up to 4 at a time). Achieved and maintained target Key Performance Indicators (KPIs), including 85%+ issue resolution, 90%+ customer satisfaction, and 50% survey response rate.

Content Moderation

ModSquad

Jun 2018 - Jun 2019 (1 year 1 month)

Managed content distribution to online channels and social media platforms. Approved, reviewed, and edited content flowing to the website.

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Business Owner

Nariz de Azucar Amigurumis Store Personal Enterprise

Mar 2018 - Jun 2021 (3 years 4 months)

Started a shop selling Amigurumis and crocheted items. In charge of all the processes of creating, crocheting, and packaging the products. In charge of social media, website SEO content and building audience through posts, email marketing, funneling, and customer retention.

Internet assessor

Lionbridge

Oct 2017 - Nov 2019 (2 years 2 months)

Quality control of web searches and websites. Tasks involving quick resolution, high-performance development, constant training, accurate results.

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Pirated Content Analyst

Takedown Digital

Oct 2017 - Current (9 years 1 month)

Searched for pirated content in websites. Communications with website owners to properly take down the pirated content in behalf of our clients. Follow up with take downs and sites to check the content is not uploaded again.

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Music Teacher

Oct 2005 - Aug 2020 (14 years 11 months)

Several schools Managed 7 classes at various grade levels (from 4th to 6th grade). Planned music lessons and integrated cultural topics to the general curriculum. Instructed students in guitar playing and singing and promoted music appreciation. Created authorial teaching materials using different technology, such as EarTrainer and SmartMusic apps, microphones, and recording equipment. Organized monthly music performances which involved individual student singers and a school choir. Run after-school choir workshops and rehearsal sessions.

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Mariana A

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Behavioral traits