Maria Mughal

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Operations Manager

Brandnock

Mar 2022 - Apr 2023 (1 year 2 months)

• Oversee operations from execution to delivery. • Provide weekly productivity and QA feedback to direct reports. • Coordinate resources and vendors for flawless project execution. • Ensure projects are on-time, within scope, and on budget. • Define project scope and objectives with internal stakeholders. • Ensure resource availability and allocation. • Develop project plans to monitor and track progress. • Manage changes to project scope, schedule, and costs. • Measure performance using project management tools. • Handle merchant accounts for US and UK banks, including stripe, Paypal, Bank of America, Wise etc. • Manage HR, marketing, and sales recruitment. • Monitor project progress and ensure timely completion. • Manage empl

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Operations Manager

Sassol Pvt Ltd

Nov 2019 - Jan 2022 (2 years 3 months)

• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated • Identifies opportunities for improvement. Reviews, analyzes, and evaluates business procedures • Implements policies and procedures that will improve day-to-day operations. Ensures work environments are adequate and safe • Oversees manufacturing, purchasing, and sales departments, ensuring each is reaching goals set by departmental and company leadership • Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives • Participates in the hiring and training of departmental managers • Organizes and over

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Research Manager

Feb 2018 - Oct 2019 (1 year 9 months)

• To lead team of Research Analysts and supervise their daily work productivity • To perform quality check, edit, proofread and make sure to maintain quality standards • Conduct training sessions of all freshees and senior staff of operations department • Ensure daily schedule of assigning and getting work done from research analysts • To take final interviews and hire writers • Deal with client's inquiries about dissertations, assignments, research papers, research proposals, essays, articles etc. • To lead monthly staff meetings and discuss their performances • Contribute towards employees' development and make sure about effective execution of different training programs.

Assistant Manager- Quality Assurance and Training

EGeeks Global

Feb 2017 - Jan 2018 (1 year)

• Lead QA Analysts and cross-check performance. • Report on organizational quality and people development. • Prepare monthly QA and research performance reports. • Forecast needs for QA and research analysts with Operations and HR. • Develop long-term recruitment and retention strategies. • Collaborate with HR on bonus and increment criteria. • Plan and utilize resources for training and development.

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Team Lead and Trainer

RSP

Dec 2016 - Feb 2017 (3 months)

• Lead skill development and job rotation projects. • Update SOPs for better alignment with operations. • Research and develop new training methodologies. • Plan motivational activities for trainers. • Implement succession planning for trainers. • Conduct skill development trainings for trainers.

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Assistant Manager- Research

Official Writers

Aug 2015 - Dec 2016 (1 year 5 months)

• To deal with task assigning and lead team of freelancers • To write content, mainly of thesis and research proposals • To maintain records of team leaders and their members • Specialized in Marketing, English Literature, business, history, human resource management and arts domain • To attain monthly benchmark and maintain quality

Operations Manager

Skyray Ventures

• Oversee and coordinate remote teams, including business development, recruitment, supplier partnership, design and development and marketing. • Delegate tasks and ensure timely completion. • Conduct weekly meetings with all departmental managers • Monitor performance and provide regular updates. • Facilitate team communication and collaboration. • Establish workflows and processes for efficiency. • Manage job postings across recruitment platforms. • Conduct initial candidate screenings and maintain applicant tracking. • Manage communication with stakeholders. • Track project timelines and deliverables through Asana, Slack channels • Handle merchant accounts for US and UK banks including Stripe, Paypal, BOA, Wise etc.

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