Maria Lourdes Bunao

Maria Lourdes Bunao

About

Detail

Malilipot, Bicol, Philippines
Contact Maria regarding: 
work
Full-time jobs
Starting at USD7/hour
Flexible work
Starting at USD7/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • R1RCM
    Senior Associate
    R1RCM
    Aug 2022 - Jan 2025 (2 years 6 months)
    • R1 is a pioneer in revenue cycle management, with 20 years of experience. Today, we partner with 95 of the top 100 US health systems. • Detail-oriented and compassionate healthcare support professional with expertise in scheduling diagnostic exams like X-ray, MRI, ultrasound, coordinating invasive procedures such as breast biopsy and speech therapy, while guiding patients thoroughly on exam preparation and breast health concerns. • Proficient in handling patient inquiries, making outbound calls, reviewing physician orders and referrals for accuracy, and ensuring proper scheduling workflows. Experienced in using Cerner, Oracle CRM, and Schedule Maximizer. Committed to delivering efficient, patient-centered service while maintaining confide
  • Telus International
    Customer Support
    Telus International
    May 2021 - Jul 2022 (1 year 3 months)
    • A leading digital customer experience and business process outsourcing (BPO) company, designing and delivering next-gen technology solutions, including AI data annotation, for global brands. • Handled inbound and outbound inquiries related to fares, earnings, and account concerns for drivers. • Resolved disputes regarding trip earnings, fare calculations, and promotions with accuracy and efficiency. • Managed escalations involving rider issues, ensuring proper documentation and timely resolution. • Provided basic troubleshooting support for app-related and account issues experienced by drivers. • Investigated and resolved issues related to promotions not being applied correctly. • Utilized Salesforce as a knowledge base and CRM tool to ac
  • Alorica
    Customer Care Representative
    Alorica
    Jul 2018 - May 2021 (2 years 11 months)
    • Alorica is a digital CX leader in designing and delivering digital-first, people-focused customer experiences for the world's most respected brands. • Handled inbound and outbound inquiries related to health insurance, including co-pay, coverage, and policy details. • Educated customers on the five stages of insurance processing, ensuring clear understanding of benefits and claims flow. • Scheduled appointments for COVID-19 vaccinations and flu shots, ensuring accuracy and proper documentation. • Assisted customers in verifying coupon application and resolving billing or purchase discrepancies. • Managed customer grievances with professionalism, providing timely resolutions and maintaining high satisfaction levels. • Coordinated with inte
Education verified_user 0% verified
  • S
    Bachelor of Elementary in Education
    SAN JOSE COMMUNITY COLLEGE
    Apr 2017
    • Developed and implemented age-appropriate lesson plans aligned with curriculum standards. • Delivered engaging instruction across multiple subjects using differentiated teaching strategies and inclusive education practices. • Managed classroom behavior effectively, creating a safe, organized, and student-centered learning environment. • Designed and administered assessments to evaluate students' academic performance and social development. • Monitored student progress and provided timely feedback to support continuous improvement. • Communicated regularly with parents/guardians through conferences and progress reports to discuss student development. • Facilitated extracurricular activities, school programs, and student competitions to enc