Maria Lose Martinez Chacon

Maria Lose Martinez Chacon

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Bogota, Colombia

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Full-time jobs

Timeline


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Résumé


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  • iVisa
    Support Specialist
    iVisa
    Nov 2024 - Current (1 year 6 months)
    Dedicated to providing exceptional customer support in the travel and visa services industry. Skilled in assisting clients with inquiries, resolving issues promptly, and ensuring a seamless application process. Proficient in managing and processing visa requests, ensuring documentation accuracy, and adhering to company policies and international regulations. Experienced in multichannel communication, including email and live chat, to address customer needs efficiently. Capable of tracking application progress, providing timely updates, and maintaining detailed case documentation. Committed to delivering high-quality service and meeting performance standards in a fast-paced, multicultural environment.
  • G
    Receptionist
    Gaido's Seaside Inn
    Jun 2024 - Oct 2024 (5 months)
    I participated in a cultural exchange program in the United States, which provided me with the opportunity to work during the summer. During this experience, I served as a receptionist, where I enhanced my communication and customer service skills through face-to-face interactions with people from diverse countries and backgrounds. This opportunity allowed me to grow both personally and professionally while gaining valuable cross-cultural experience.
  • Farmers Defense
    finance assistant
    Farmers Defense
    Jan 2024 - Current (2 years 4 months)
  • Intelcia
    tech support
    Intelcia
    Jul 2023 - May 2024 (11 months)
    Proficient in providing exceptional customer service and resolving technical issues efficiently in a fast-paced environment. Skilled in diagnosing and troubleshooting hardware and software problems, managing tickets, and ensuring timely resolution in compliance with Service Level Agreements (SLAs). Experienced in remote assistance, system monitoring, and configuring various technical tools. Strong multitasking abilities, effective communication skills in English, Spanish, and Portuguese, and a proven track record of delivering high-quality support. Adept at adapting to new technologies and maintaining detailed documentation of processes and resolutions.
  • ContactPoint 360
    Call Center Agent
    ContactPoint 360
    May 2022 - Jun 2023 (1 year 2 months)
    I worked in the advanced billing department of an electrical customer service company, where I specialized in managing financial operations and resolving complex billing issues. My responsibilities included negotiating and setting up payment arrangements, efficiently recovering overdue balances, scheduling payments, activating new accounts, enrolling customers in the company's services, and updating existing accounts to reflect changes or upgrades. I also provided technical support related to billing inquiries, ensuring a seamless customer experience while adhering to company policies and maintaining a strong focus on customer satisfaction