Maria Alejandra Garcia Esquivel

Account Manager

Demand Frontier

Oct 2024 - Current (1 year 1 month)

Project Manager

Avanto

Sep 2024 - Current (1 year 2 months)

• Led project kickoffs, tracked deliverables, and ensured smooth go-lives by working closely with production teams. • Delivered regular client updates to ensure alignment and transparency throughout projects. • Cultivated strong, long-term client relationships through proactive communication and follow-up.

O

Quality Analyst Lead

ORBIDI

Jul 2024 - Sep 2024 (3 months)

• Directed QA team, optimized processes, and aligned QA goals with company objectives for enhanced performance. • Mentored team members, driving skill development and maintaining quality standards. • Developed reporting systems to drive continuous improvement and operational effectiveness. • Focused on customer service by addressing client needs to ensure their requests were met efficiently and accurately. Collaborated closely with the team to align quality processes with customer expectations, enabling us to deliver products that not only met requirements but also exceeded expectations. Additionally, maintained constant communication with clients, adjusting processes as necessary to ensure a satisfactory experience and a high-qualit

Quality Analyst

Alorica

Jul 2022 - Jul 2024 (2 years 1 month)

• Led QA initiatives, optimized workflows, and integrated KPIs to track and improve performance. • Fostered cross-departmental collaboration to improve operational efficiency and boost productivity. • Combined customer service and management skills by overseeing service quality and campaign performance, directly engaging with clients through business reviews to analyze KPIs and discuss action plans that ensured services met their expectations, reflecting a strong focus on customer satisfaction. • Demonstrated managerial abilities by verifying service quality and ensuring campaign budgets were not affected, while coordinating campaign kickoffs and managing key performance indicators, showcasing a capacity for strategic decision-making bas

Customer Service SME

Alorica

Nov 2021 - Jun 2022 (8 months)

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Account Manager

FU Project,

Mar 2020 - Nov 2021 (1 year 9 months)

• Developed and executed content strategies across multiple platforms to drive audience engagement. • Managed marketing initiatives, podcast promotion, and budget allocation for digital campaigns.

C

Marketing Project Manager

Caprika Realty,

Jan 2019 - Dec 2021 (3 years)

• Developed social media strategies and tracked performance to optimize real estate marketing campaigns. • Acted as the main point of contact for clients and internal teams to refine marketing efforts.

Maria Alejandra Garcia Esquivel

About

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Résumé