Maria Jose Parra

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Director of clinical services and operations

Remix medical

Apr 2023 - Nov 2025 (2 years 8 months)

• Significantly improved medical practice ratings, achieving scores above
4.8 across all areas within a condensed period.
• Increased patient satisfaction by 40% through detailed reviews and
optimization of operational workflows, resulting in enhanced productivity
and efficiency.
• Oversaw the billing and medical records departments, quality assurance,
and front and back office processes.

Remote Operations Agent

Relay Delivery

Jun 2021 - Current (5 years 5 months)

• Optimized service metrics by effectively resolving a high volume of
customer and partner support tickets daily.
• Delivered tailored solutions to restaurants, couriers, and customers,
showcasing adaptability, clear communication, and a customer-first
approach in a fast-paced environment.

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Concierge Specialist

Remix medical

May 2021 - Mar 2023 (1 year 11 months)

• Ensured that all patients received accurate information to facilitate their
medical treatments.
• Significantly enhanced patient satisfaction over the past year through
attentive service.
• Streamlined the doctor's daily tasks to improve operational efficiency.
• Aimed to provide hospitality service excellence within the healthcare
industry.

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Operations Executive

Metropolitan Touring Colombia SAS

Apr 2019 - May 2021 (2 years 2 months)

• Directed the departmental execution of a comprehensive service portfolio,
including luxury accommodations, complex transportation logistics, and
specialized personnel management.
• Acted as the primary point of contact for international clients, proactively
managing expectations and resolving complex needs to ensure 100%
service delivery standards.
• Facilitated the planning and execution of high-end travel packages,
contributing to the organization's status as a preferred luxury provider for
global markets.

Purchasing Department Trainee

Hoteles Estelar

Sep 2017 - Mar 2018 (7 months)

• Managed the full procurement lifecycle for a 109-room hotel, coordinating the acquisition of goods, essential services, and food supplies to
meet fluctuating departmental demands.
• Maintained rigorous stock levels and oversight of the internal supply chain to prevent operational downtime.
• Monitored order tracking and managed the complex logistics of all incoming deliveries to ensure seamless facility operations

About

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Maria Jose Parra

About

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Behavioral traits