Maria Jose Parra

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Director of clinical services and operations

Remix medical

Apr 2023 - Nov 2025 (2 years 8 months)

• Significantly improved medical practice ratings, achieving scores above 4.8 across all areas within a condensed period. • Increased patient satisfaction by 40% through detailed reviews and optimization of operational workflows, resulting in enhanced productivity and efficiency. • Oversaw the billing and medical records departments, quality assurance, and front and back office processes.

Remote Operations Agent

Relay Delivery

Jun 2021 - Current (5 years 1 month)

• Optimized service metrics by effectively resolving a high volume of customer and partner support tickets daily. • Delivered tailored solutions to restaurants, couriers, and customers, showcasing adaptability, clear communication, and a customer-first approach in a fast-paced environment.

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Concierge Specialist

Remix medical

May 2021 - Mar 2023 (1 year 11 months)

• Ensured that all patients received accurate information to facilitate their medical treatments. • Significantly enhanced patient satisfaction over the past year through attentive service. • Streamlined the doctor's daily tasks to improve operational efficiency. • Aimed to provide hospitality service excellence within the healthcare industry.

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Operations Executive

Metropolitan Touring Colombia SAS

Apr 2019 - May 2021 (2 years 2 months)

• Directed the departmental execution of a comprehensive service portfolio, including luxury accommodations, complex transportation logistics, and specialized personnel management. • Acted as the primary point of contact for international clients, proactively managing expectations and resolving complex needs to ensure 100% service delivery standards. • Facilitated the planning and execution of high-end travel packages, contributing to the organization's status as a preferred luxury provider for global markets.

Purchasing Department Trainee

Hoteles Estelar

Sep 2017 - Mar 2018 (7 months)

• Managed the full procurement lifecycle for a 109-room hotel, coordinating the acquisition of goods, essential services, and food supplies to meet fluctuating departmental demands. • Maintained rigorous stock levels and oversight of the internal supply chain to prevent operational downtime. • Monitored order tracking and managed the complex logistics of all incoming deliveries to ensure seamless facility operations

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