María José Garces Torres

Privacy Agent

Deleteme

Nov 2024 - Jan 2025 (3 months)

• Identifying, analyzing, and executing the removal of unwanted or required information from digital platforms. • Creating detailed reports on the removed information, including metrics and relevant data about the process. • Using internal communication platforms, ensuring efficient information flow between teams. • Meeting key performance indicators related to content removal, response times, and report quality.

A

Help Desk Agent

Anthology

Jun 2023 - Nov 2024 (1 year 6 months)

• Provided exceptional customer service and technical support to users through various channels. • Demonstrated excellent data entry skills and attention to detail in documenting and resolving customer inquiries. • Collaborated effectively with cross-functional teams to ensure timely and accurate resolution of issues.

Legal Assistant

Quiroga Law Office, PLLC

May 2022 - Oct 2022 (6 months)

• Communicated with clients, gathered necessary documents, and conducted initial research to support case building. • Managed administrative responsibilities and drafted legal documents in Spanish and English. • Organized confidential legal documents and information with meticulous attention to detail.

Back Office Agent

Sutherland

Feb 2021 - Oct 2021 (9 months)

• Performed security procedures and compliance tasks for bank and vehicle loan processes. • Verified and requested documents, ensuring KPI compliance. • Conducted cold calls to NAEN customers, demonstrating excellent communication skills.

Technical Support Agent

Lexmark

Jul 2019 - Apr 2020 (10 months)

• Provided technical support and customer service, utilizing Oracle database. • Achieved KPI targets and supported technicians with hardware issues and repair piece requests.

T

Customer Service Agent

Teleperformance Colombia

Mar 2018 - Jun 2019 (1 year 4 months)

• Delivered technical support and customer service for Microsoft Home products. • Moderated Microsoft Communities and managed account security. • Conducted cold calls, responded to emails, and posted in Microsoft Communities while meeting KPI goals.

p

Lithographer

plasmar digital

Jan 2016 - Aug 2016 (8 months)

• Crafted artisanal products and provided graphic design services, ensuring high-quality output that met client specifications. Additionally, offered customer service as the front desk representative, facilitating client interactions and enhancing the overall customer experience through personalized attention and support for their artistic needs.

María José Garces Torres

About

Detail

Timeline

Résumé