María Alonso Solano Tech Support & Software Development Student

Jobs 0% verified

Technical Support Engineer Remote experience

Wrike

Feb 2023 - Current (3 years 4 months)
Technical Support Representative Remote experience

Kyndryl

Nov 2021 - Feb 2023 (1 year 4 months)

Ensure client satisfaction as a technical resource, interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. Responsible for handling information inquiries or requests about products, services or personnel received via telephone, fax, e-mail or other means, from customers, IBM personnel or business partners. Perform basic to complex tasks or processes as a Dispatcher, following established processes or procedures within a department or function assigned. Use tools, techniques, procedures to identify, understand and resolve job related problems. Recommend adjustments or improvements to established procedures and processes.
Technical Support Representative Remote experience

IBM

Apr 2020 - Nov 2021 (1 year 8 months)

Ensure client satisfaction as a technical resource, interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. Responsible for handling information inquiries or requests about products, services or personnel received via telephone, fax, e-mail or other means, from customers, IBM personnel or business partners.
Transcriptionist, translator

Rev.com

Jan 2017 - Jan 2018 (1 year 1 month)

- Transcriptionist - Translator

Education 0% verified

María Alonso Solano