Maria Jaramillo

Brand Engagement Advocate

Toyota Motor Corporation

Mar 2025 - Current (1 year 4 months)

• Act as a liaison between customers, dealerships, and corporate teams to resolve complex inquiries and concerns related to product liability, telematics, and warranty coverage using strong communication and problem-solving skills. • Utilize CRM systems to manage case documentation, analyze customer trends, and deliver tailored solutions that enhance satisfaction and align with Toyota's service standards. • Contribute to process improvement initiatives by identifying service gaps, streamlining workflows, and supporting bilingual (English/Spanish) communications to improve customer experience and retention.

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Full Stack Engineer Intern

ConvertClick Digital Analytics LLC

Nov 2024 - Current (1 year 8 months)

• Design, develop, and deploy a mobile application using React Native, Node.js, and SQL, driving a 20% increase in user engagement and integrating secure payment systems for easy participation in charity collaborations while ensuring cross-platform compatibility and performance optimization under tight deadlines. • Collaborate effectively with cross-functional teams, providing feedback and integrating suggestions to improve project outcomes, optimize front-end and back-end features, and meet key performance metrics.

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BankAssociate

JP Morgan Chase. Co

Jul 2022 - Jul 2024 (2 years 1 month)

• Provided bilingual (Spanish and English) support to clients, enhancing service for Spanish-speaking customers and reducing processing times by 15% through efficient communication and problem-solving. ◦ Ensured compliance with banking regulations and data privacy standards, managing sensitive financial information with attention to detail and confidentiality..

Supervisor Agent

American Income Life

Jan 2020 - Jul 2022 (2 years 7 months)

• Led and trained a team of insurance agents, driving sales performance by leveraging CRM tools to streamline workflows and improve customer interactions. • Consulted with clients to offer customized insurance solutions, safeguarding financial security for families and building lasting relationships through expert guidance and ongoing support.

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Bilingual Member Success Manager

Current Alignment Health Plan

• Managed CRM data entry and ensured HIPAA compliance using HubSpot, maintaining accurate member records and overseeing a team processing 3,000+ pages daily; monitored inbound and outbound calls to ensure quality service, compliance, and member satisfaction; led training and onboarding for new team members to enhance CRM proficiency and operational efficiency. • Collaborated with cross-functional teams to optimize member interactions through HubSpot, improving data accuracy, customer satisfaction, and service delivery by streamlining workflows and enhancing data management processes.

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