María Isabel Hallal Quiñonez

María Isabel Hallal Quiñonez

About

Detail

Ops & technical trainer | LMS administration | Instructional design | E-learning
Culiacán, Sinaloa, Mexico

Contact María regarding: 
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Full-time jobs

Timeline


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Job

Résumé


Jobs verified_user 0% verified
  • F
    Sales and Training Supervisor.
    Fashion Group - Goc Make Up
    Apr 2024 - Current (2 years 7 months)
    Lead onboarding and training programs for new staff, ensuring smooth integration into the organization. Conduct multiple training sessions and continuous follow-ups to enhance service quality and efficiency. Implement and oversee the application of new operational procedures, ensuring compliance with industry standards and organizational protocols. Demonstrate leadership by successfully managing a portfolio of over 10 diverse retail locations in Mexico. Lead the interview process for current vacancies, and consistently supervise and train the regional sales force with sales strategies 100% tailored to the retail channel. Accomplishments: Achieved seamless integration of new hires through well-orchestrated onboarding and training programs. I
  • O
    Operations Trainer.
    OEC Group.
    Jan 2023 - Apr 2024 (1 year 4 months)
    Developed engaging content and training programs tailored to local needs, collaborating with local (MX) and US department managers to ensure alignment with updated procedures. Conducted live training sessions across multiple offices, contributing to improved operational efficiency. I also was assigned to update proceedures in most of the departments through SOPs, which were needed to create content for trainings, analyzing trainee's performance, sending feedback to the department's manager and managing the several LMS platforms. Accomplishments: Managed the transition from FMS to Cargo Wise (local and US area), improving operational efficiency and effectiveness. Enhanced training programs and learning experiences through interactive content
  • Carolina Logistics Inc
    Professional Skills Trainer
    Carolina Logistics Inc
    Sep 2021 - Dec 2022 (1 year 4 months)
    Directed industrial coaching, supervised and hired a team of five, and developed industry-specific training programs for new recruits. Coordinated initial training across LATAM, implemented a Quality Assurance program, and managed the LMS platform for effective training delivery. Accomplishments: Successfully managed and developed a team of coaches, enhancing their effectiveness and performance. Improved training programs and industry knowledge through research and development initiatives. Implemented rigorous Quality Assurance measures, ensuring high standards across sales, pricing, and operations teams. I also managed communication with trainees and managers, in order to support organization and plannification for the courses and workshop
Education verified_user 0% verified
  • Q
    Basic Team Leadership Concepts
    Qlab University
  • D
    CRM
    Dispatchland
  • I
    GED
    IESM - Instituto de Estudios Superiores de los Mochis
  • Q
    Customer Service
    Qlab University
  • S
    LMS
    Steinke Institut
  • Q
    Quality Management
    Qlab University
  • Universidad Autónoma de Guadalajara
    Business Administration
    Universidad Autónoma de Guadalajara
  • I
    Ocupational psychology
    IESM
  • S
    Salesforce (CRM)
  • I
    IA and Machine Learning
  • E
    Expert online trainer ICE México certificate
  • Q
    Basic Sales Concepts
    Qlab University
  • Q
    Freight Forwarding Training
    Qlab University
  • Q
    Written Communication Skills
    Qlab University
  • D
    Difficult Customer Handling