Mariah Tasby Student at Southern New Hampshire University (Online)

Cruise Specialist

Norwegian Cruise Line

Jul 2025 - Current (1 year 2 months)

Manage multiple systems of booking and personal information as it relates to multi-tasking. Continual, tactical communication with my team and support to provide the most current and accurate information to our guests. Handled 60+ calls inbound calls daily working within various time constraints and exceeded key performance indicators (KPIs) such as Average Handle Time (AHT), Customer Satisfaction (CSAT), and Quality Assurance metrics (QAs). Identify and resolve root causes of concerns in order to drive efficiency in NCL helpdesk operations. Systematically escalate problems to the relevant departments/supervisors providing prompt resolution when necessary. Utilized CRM software (e.g., Salesforce, Zendesk) to log customer interactions and up

Operational Specialist

Amazon

Oct 2024 - May 2025 (8 months)

Manage large data sets and utilize them to drive performance and process improvements. Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers). Handled 60+ calls inbound calls daily working within various time constraints and exceeded key performance indicators (KPIs) such as Average Handle Time (AHT), Customer Satisfaction (CSAT), and Net Promoter Score (NPS). Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations. Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they a

Relay Operator

Amazon Web Services AWS

Oct 2024 - Mar 2025 (6 months)

Manage large data sets and utilizing to drive performance and process improvements. Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers). Work within various time constraints to meet critical business needs. Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations. Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.

Enrollment Specialist

Americor

Jul 2023 - Sep 2024 (1 year 3 months)

Conduct comprehensive consultations with clients to evaluate their financial situations and determine whether debt settlement is an appropriate solution. Address client questions and concerns, overcoming objections with professionalism and empathy. Handle inbound calls efficiently while proactively reaching out to warm leads provided by the company. Present and outline debt settlement terms and conditions, including monthly payment plans and timelines for resolution, in a clear and transparent manner. Adhere strictly to all state and federal regulations, as well as company policies. Maintain accurate and detailed records of client interactions and agreements within the company's CRM system.

Delivery Driver

Papá Johns

Jul 2022 - Aug 2023 (1 year 2 months)

Food Handling Certification POS System Literacy Customer Service Driving Food preparation

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Direct Care Worker

American Valet

Feb 2022 - Jul 2022 (6 months)

Provides direct patient observation in an inpatient setting in order to assure the safety and well-being of the patient under constant supervision. CO will switch off in 12-hour shifts. Assist in the plan of care for specific patients related to patient safety and functions to continuously observe patients who are at risk for any type of harm. Possess clear, effective verbal and written communication, documentation and accountability measures that are consistent with hospital/departmental standards.

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Patient Sitter

American Valet

Feb 2022 - Jul 2022 (6 months)

Provides direct patient observation in an inpatient setting in order to assure the safety and well-being of the patient under constant supervision. CO will switch off in 12-hour shifts. Assist in the plan of care for specific patients related to patient safety and functions to continuously observe patients who are at risk for any type of harm. Possess clear, effective verbal and written communication, documentation and accountability measures that are consistent with hospital/departmental standards.

Insurance Sales Representative

State Farm

Sep 2021 - Feb 2022 (6 months)

Pricing and Underwriting Risk Predictive Modeling. Claims Automation Predictive Modeling. Evaluating new statistical methods and tools for potential use by State Farm data scientists. Received recognition for outstanding customer service and consistently ranking in the top 10% of team metrics. Utilized CRM software (e.g., Salesforce, Zendesk) to log customer interactions and update account information. Sales/Growth Forecasting, Econometric and Predictive Modeling. Data mining applications for Claims and Competitive Analysis.

Commission Sales Associate

State Farm

Sep 2021 - Feb 2022 (6 months)

Pricing and Underwriting Risk Predictive Modeling Claims Automation Predictive Modeling Sales/Growth Forecasting, Econometric and Predictive Modeling Data mining applications for Claims and Competitive Analysis Evaluating new statistical methods and tools for potential use by State Farm data scientists

Personal goal pursuit

Career Break

Aug 2021

Enrollment in community college following the termination of my position with Consumer Cellular. Studying accounting and finance, I was looking for a career change.

Customer Service Representative

Consumer Cellular Inc

Feb 2021 - Feb 2022 (1 year 1 month)

Handled 60+ inbound customer calls daily, addressing inquiries, resolving complaints, and processing orders efficiently. Provide outstanding customer service before and during the sale. Be a trusted advisor to non-tech users when it comes to technology. Multitask between data entry, solution-oriented research, confidently answering questions, and empathetic listening/probing. Be a team player when collaborating and in training simulations.

Customer Service Agent

Consumer Cellular Inc

Feb 2021 - Jul 2021 (6 months)

provide outstanding customer service before and during the sale. Be a trusted advisor to non-tech users when it comes to technology. Multitask between data entry, solution-oriented research, confidently answering questions, and empathetically listening/probing. Be a team player

Warehouse Associate

Honeywell

Aug 2020 - Feb 2021 (7 months)

Heavy lifting. Perform assembly and testing of products according to established procedures and specifications. Machinery clearance/certification. Collaborate with team members to ensure the quality and reliability of products. Adhere to safety protocols and maintain a clean and organized work area.

Assembly Worker

Honeywell

Aug 2020 - Feb 2021 (7 months)

Perform assembly and testing of products according to established procedures and specifications. Collaborate with team members to ensure the quality and reliability of products. Adhere to safety protocols and maintain a clean and organized work area.

Warehouse Associate

Amazon

Dec 2018 - Jul 2020 (1 year 8 months)

Receive and put away inventory Get customer orders ready and pack them up Use scanners to read bar codes on products View prompts on screens and follow direction for some tasks Ensure product meets quality requirements Lift up to 49 pounds Stand, walk, push, pull, squat, bend, and reach during shifts Adhere to strict safety, quality, and fulfillment production standards

Sandwich Maker

Subway

Sep 2017 - Dec 2018 (1 year 4 months)

Providing an excellent Guest experience Ensuring that great food is prepared & served Maintaining restaurant cleanliness and aesthetic Controlling and preparing inventory Scheduling and supervising staff Maintaining standards of safety and security Food Preparation/Handler's Certification Being a team player! Training and reviewing learning materials for new hires

Mariah Tasby

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