Maria Fernanda Pacheco
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Customer Service Professional | B2B and B2C Customer Success
Baja California, Mexico
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Résumé
Jobs
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- XCustomer Service SupervisorXB FulfillmentMar 2024 - Current (1 year 2 months)
- XCustomer Service RepresentativeXB FulfillmentOct 2023 - Mar 2024 (6 months)
Senior Customer Service RepresentativeShipMonkJul 2022 - Sep 2023 (1 year 3 months)-Build and maintain account health of assigned B2B and B2C accounts -Effectively coordinate activities with internal departments to meet and surpass client expectations -Act as a liaison between assigned B2B and B2C clients and internal departments -Identify issues, root causes and propose solutions -Design and implement new internal processes to optimize tasks and responsibilities -Aid in the onboarding process of new accounts- Customer Service RepresentativeShipMonkMay 2021 - Jul 2022 (1 year 3 months)
- RCustomer Service AgentRancho La PuertaFeb 2019 - Feb 2021 (2 years 1 month)
- RReceptionistRancho La PuertaAug 2017 - Feb 2019 (1 year 7 months)
Education
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- Bachelor's degree, HistoryUniversidad Autónoma de Baja CaliforniaAug 2014 - Jan 2019 (4 years 6 months)