Maria Elvira Santana Silvino

Maria Elvira Santana Silvino

About

Detail

São Paulo, Brazil
Contact Maria regarding: 
Flexible work
Starting at USD15/hour
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Internships
Starting at USD2k/month

Timeline

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Résumé

Jobs verified_user 0% verified
  • Tomra
    Customer Service Coordinator
    Tomra
    Nov 2025 - Current (1 year)
    My role centers on monitoring incoming requests, assigning cases strategically, and escalating issues when needed to keep resolution times fast. I maintain and update service procedures, support agents with training and guidance, and track key performance metrics to identify trends and opportunities for improvement. I’m comfortable using CRM tools, analyzing data, and collaborating across departments to solve problems and strengthen customer satisfaction.
  • S
    Data Experience Coordinator
    Schneider Electric Pvt Ltd.
    Jan 2022 - Current (4 years 10 months)
    Coordinated the delivery of data services for 100+ clients worldwide, overseeing accurate and timely conveyance data ready for ESG reporting. Served as the primary point of contact for both internal and external clients, facilitating seamless communication and efficiency. Proactively tracked, identified, and resolved roadblocks for cross-functional teams to ensure timely and satisfactory delivery of projects. Consistently developed comprehensive reports that conveyed key insights and recommendations to drive business growth based on complex data sets. Demonstrated strong communication and project management stills by successfully providing process enhancing feedback and ensuring 7+ internal teams effectively provisioned interrelated service
  • S
    Customer Care Analyst
    Schneider Electric Pvt Ltd.
    Jul 2021 - Jan 2022 (7 months)
    Attended to client queries about the company's products and services, often resolving technical issues over the phone and evaluating the client's needs to inform internal teams of possible improvements and upsell opportunities. Additionally, utilized Salesforce for effective client relationship management, enhancing communication and tracking interactions to better serve customer needs and drive satisfaction.
Education verified_user 0% verified
  • G
    Green Belt Lean Six Sigma Council for Lean Six Sigma Certification
    Jun 2022 - Jan 2023 (8 months)
  • S
    Bachelor of Electric Engineering
    Sao Paulo State University
    Feb 2017 - Dec 2022 (5 years 11 months)
Projects (professional or personal) verified_user 0% verified
  • U
    Teaching in Univetsity group
    Universidad Estadual de Sao Paulo (UNESP)
    Feb 2017 - Jun 2025 (8 years 5 months)
    Created and led projects to teach programming languages to students, fostering an engaging and interactive learning environment. Additionally, I hosted fundraising events to support the group, enhancing our resources and opportunities for student engagement and development.