Dynamic CX leader with over 10 years of experience building, scaling, and optimizing customer experience teams in global environments. Proven track record driving revenue through CX by turning support into upsell and retention strategies. Expert in designing SOPs, automating support workflows, and leveraging AI/CRM tools to reduce volume while increasing customer lifetime value. Adept at cross-functional collaboration with product, marketing, and logistics teams. Fully fluent in English and Spanish, HIPAA-aware, and passionate about creating calm, compassionate experiences for our consumers.