María del mar Pimentel Client Services Senior Lead | E-commerce | Logistics and

Client Service Senior Lead

Hire Horatio CX

Mar 2022 - Current (4 years 4 months)

As a Senior Team Lead, I oversee my team and workload while being a go-to person for other leaders and staff. I help them grow, build better relationships, and create strong teams. Whether brainstorming or mentoring, I'm all about helping people succeed. I've also taken on the role of keeping an eye on our clients' projects. I work closely with Operations Managers and Directors to make sure everything runs smoothly and we deliver great results.

Team Lead

Hire Horatio CX

Jun 2021 - Feb 2022 (9 months)

My role involved leading and managing a team to achieve our clients' performance goals. I provided mentorship and guidance to ensure that the team was equipped to deliver exceptional results and consistently met or exceeded client-defined KPIs.

Senior Associate

Hire Horatio CX

Mar 2021 - May 2021 (3 months)

Client Engagement: Addressing customer inquiries through ticket responses, one-on-one interactions, and weekly client meetings. - Reporting: Preparing daily reports and incident logs for weekly summaries. - Team Support: Providing assistance with inquiries and managing escalations.

Associate

Hire Horatio CX

Oct 2020 - Feb 2021 (5 months)

Client Engagement: Address customer inquiries and take part in weekly meetings with clients. - Feedback Evaluation: Gather and assess customer feedback and insights.

Backoffice Employee

Newtech SRL

Apr 2018 - Sep 2020 (2 years 6 months)

Maintained regular communication with customers throughout the resolution process, providing updates, addressing concerns, and offering accommodations as needed to ensure customer satisfaction.

Customer Service Representative

Newtech SRL

Aug 2017 - Mar 2018 (8 months)

Actively engaged with customers to understand their needs and deliver timely, effective resolutions.

María del mar Pimentel

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