Maria Consuelo Quintero Melendez

Maria Consuelo Quintero Melendez

About

Detail

Service Desk Leader
Buenos Aires, Argentina
Contact Maria regarding: 
work
Full-time jobs
Starting at USD2K/month
Flexible work
Starting at USD15/hour
person_search
Finding candidates
connect_without_contact
Finding mentors
groups
Networking

Timeline

work
Job
school
Education
folder
Project

Résumé

Jobs verified_user 0% verified
  • H
    IT Support / IT Manager / International IT Business Partner
    Helmerich & Payne Internacional Drilling (H&P).
    May 2005 - May 2025 (20 years 1 month)
    Experienced IT professional with a strong background in service desk support, IT management, leadership, and international business partnerships. Proven track record in leading large-scale IT projects, implementing advanced technologies, and providing exceptional user support. Adept at managing teams, optimizing processes, and ensuring seamless IT operations. Key Responsibilities and Achievements: • Expertise in-person, remote and phone support, resolving technical issues efficiently. • Played a key role in the implementation of ServiceNow as the ticketing software, receiving training and certification, and training IT support members. • Ensured high levels of customer satisfaction through prompt and effective issue resolution. • Demon
  • M
    Founder / General Manager
    M.C. Computación C.A.
    Jan 2002 - Dec 2005 (4 years)
    • Sales and Services: • Sold computers, printers, and related accessories to customers. • Provided repair and maintenance services for computers and printers, ensuring high-quality and timely support. • Training and Education: • Conducted training sessions for kids and young people on Windows and Office applications, enhancing their digital literacy. • Prepared alumni to repair and troubleshoot computers and applications, equipping them with valuable technical skills. • Network and Server Installation: • Installed and configured networks and servers for clients, ensuring reliable and secure IT infrastructure.
Education verified_user 0% verified
  • U
    Computer Engineer
    Universidad Rafael Urdaneta (U.R.U.)
    Sep 1986 - Mar 1992 (5 years 7 months)
  • S
    ServiceNow Certified System Administrator (CSA)
  • S
    Service Desk Management
  • C
    Cisco Certified Network Associate (CCNA)
  • UGMA
    AI Workplace Proficiency
    UGMA
  • S
    SCRUM Agile Methodology
  • S
    SQL, Oracle, VB.Net, Visual Basic, Networking & Security.
  • I
    ISO Auditor Training (ISO 9001:2000
  • I
    Internal Facilitator for Organizational Health, DEI & OKR – H&P
  • M
    Microsoft Windows Certified
Projects (professional or personal) verified_user 0% verified
  • H
    Windows 11 Migration Project:
    Helmerich & Payne Internacional Drilling (H&P).
    Mar 2024 - May 2025 (1 year 3 months)
    Participated in the migration to Windows 11 last year. • Assisted in planning and executing the upgrade process. • Ensured compatibility of existing applications and systems with Windows 11. • Supported users in adapting to the new operating system.
  • H
    Organizational Health Internal Facilitator
    Helmerich & Payne Internacional Drilling (H&P).
    Jan 2019 - May 2025 (6 years 5 months)
    • Foundation: Based on Patrick Lencioni's leadership strategies, including "The Five Dysfunctions of a Team," "The Ideal Team Player," and "The Six Types of Working Genius." • Facilitation: Conducted assessments and facilitated team-building sessions across South America and the USA, promoting organizational health and effective teamwork. • Mentorship: Mentored coworkers in various departments, helping them develop their skills and improve their collaboration and productivity.
  • H
    Led the Windows 10 Migration for International Offices
    Helmerich & Payne Internacional Drilling (H&P).
    Feb 2011 - May 2012 (1 year 4 months)
    Led the Windows 10 Migration for International Offices by successfully migrating systems to Windows 10 across various locations, including Venezuela, Colombia, Ecuador, Argentina, Bahrain, and Trinidad. • Coordinated with local teams to ensure smooth transitions, leveraging strong project management skills to facilitate efficient resource allocation and minimize disruptions. • Managed the installation and configuration of Windows 10 on all devices, applying technical expertise to ensure a seamless upgrade process. • Provided training and support to users during and after the migration, demonstrating leadership and teamwork to foster a supportive environment. • Supported users in adapting to the new operating system, utilizin
  • H
    H
    h
    Created and Standardized IT procedures for the ISO -9000 / 9001 Certification
    HELMERICH & PAYNE (COLOMBIA) DRILLING CO., Helmerich & Payne Internacional Drilling (H&P)., helmerich & Payne Venezuela Drilling
    May 2009 - Dec 2023 (14 years 8 months)
    Worked with the Management and IT team (Local and Globally) to understand the scope and requirements, making sure everything was aligned with the corporate IT procedures. Developed a project plan according to the required documentation. Documented process, support evidences and KPIs. Implemented changes when needed. Regular review and monitoring. Shared and trained teams that interacted with the IT procedures. Attended all the audits. Successfully achieved 100% compliance. Kept gathering evidence to support the monthly KPIs and reports.
  • h
    Satellite and Network Implementation in Venezuela Rigs (11 rigs)
    helmerich & Payne Venezuela Drilling
    Mar 2008 - Feb 2010 (2 years)
    I successfully replaced modem internet connections with local networks on each rig and established satellite connections to interconnect rigs and offices in Venezuela. This project was part of a larger initiative led by our corporate teams across multiple countries. I was responsible for implementing the project in Venezuela and also contributed to its execution in Ecuador. The corporate team provided the overall project instructions and sent a specialist to assist with the implementation. We installed cabling, switches, and configured satellite connections. Initially, we used manual satellite dishes, which were later upgraded to automatic AVL dishes for improved efficiency and reliability and around 6 years later, moved to radio and inf
  • H
    Service Desk Support and ServiceNow Implementation:
    Helmerich & Payne Internacional Drilling (H&P).
    May 2005 - May 2025 (20 years 1 month)
    • Service Desk Support (In person, by phone and remote 2005 - 2025): • Began providing service desk support primarily in person and by phone. • Incorporated remote assistance using Remote Desktop Connection to resolve issues efficiently. • ServiceNow Implementation (2011): • Played a key role in implementing ServiceNow as the ticketing software for international operations. • Received formal training and certification in ServiceNow. • Trained IT support team members on how to use the ServiceNow platform effectively. • Continued to utilize and support the ServiceNow platform over the years, ensuring its effective use within the organization.