Maria Cofini

Customer Service Agent.

SupportYourApp

Feb 2025 - Current (1 year 3 months)

• Handled high-volume inbound and outbound calls to support truck drivers and resolve client inquiries across the United States. • Coordinated logistics and dispatch tasks, contributing to timely and efficient transportation services. • Utilized Slack, Aircall, Zendesk, and Revver to manage communication, support tickets, and digital records. • Processed and maintained compliance documentation, including Certificates of Insurance and W-9 forms. • Served as a central liaison between drivers, clients, and internal departments, ensuring accurate and streamlined operations.

Customer Service Agent.

SupportYourApp

Nov 2024 - Feb 2025 (4 months)

• Delivered exceptional customer service for a toy company specializing in audio-reproducing products for children. • Utilized Gorgias as the primary platform to manage customer inquiries and interactions efficiently. • Employed Shopify to review and track customer orders, ensuring timely resolution of order-related issues. • Proficiently navigated tools like Maya, LVK, BlackBear, and Erin to provide tailored support to North American, European, and Australian customers. • Maintained accurate records and generated detailed reports to assess customer satisfaction and service performance. • Communicated constantly with my team leaders and supervisors via Slack.

S

Logistic.

Sleep Calm S.A

Nov 2023 - May 2024 (7 months)

• Transportation management area, talking with the shipping companies and the clients in real time. • Analyzing data to optimize operations and time. Proficiently employed logistics software to uphold precise records and produce comprehensive reports for the purpose of performance assessment.

F

Customer Service Agent. BA

Fibertel

Jul 2019 - Aug 2021 (2 years 2 months)

• Provided comprehensive product and service support, guiding customers through troubleshooting and assisting with any technical matters. • Addressed any customer inquiries and complaints, which would be recorded and used to better improve our service. • Being fast and efficient, meeting all my necessary performance metrics.

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