Maria Christina Mae Pawaon

Medical Receptionist/ Scheduler/ Insurance Specialist

MD at Home

Oct 2024 - Current (1 year 10 months)

• Communication with patients via phone, email, and text • Scheduling/rescheduling patient appointments • Managing Athena (EMR) • Receive inbound phone calls via Boomea and doing outbound call • Double checking patient insurance or insurance verification. • Checking if patient homebound • Sending Email to the NP, MD about patient condition. • Sending DME, refill, home health agency referral to analyst. • Coordinating with staff for internal efficacy • HIPAA Trained verified

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Medical Receptionist/ Scheduler

Aggarwal Eyecare

Dec 2023 - Oct 2024 (11 months)

• Insurance verification • Pre-authorizations • Communication with patients via phone, email, and text • Scheduling/rescheduling patient appointments • Managing CompuLink (EMR) • Receive inbound phone calls via Ring Central and schedule appointments in CompuLink. • Email patients surgery prep and instructions Receive questions from patients about the clinic and surgeries • Assist with the new patient intake process Calling insurance companies about claims/denials • Respond to fax requests or upload e-faxes to the EMR • Coordinating with staff for internal efficacy • HIPAA Trained verified

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Provider Service Representative

Concentrix Davao

May 2023 - Dec 2023 (8 months)

Detail-oriented Provider Service Relations Specialist with a focus on facilitating seamless communication between healthcare providers and patient insurance services. Dedicated to ensuring accurate responses and delivering correct information to meet service expectations. • Insurance verification • Pre-authorizations review • Communication with doctors via phone. • Receive inbound phone calls. • Review claims denial and re-submit for evaluation. • Coordinating with staff for internal efficacy • HIPAA Trained verified • Benefits Verification.

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Insurance Specialist

TelePhilippines, Inc.

Apr 2020 - Dec 2022 (2 years 9 months)

Effectively handled customer inquiries, manage multiple tasks simultaneously, prioritize customer needs, and resolve issues promptly, all while maintaining a positive and professional demeanor. Committed to creating a positive customer experience by addressing concerns efficiently, building trust, and ensuring a seamless service experience. • Handle member insurance namely, Blue Cross Blue Shield. • Insurance verification • Pre-authorizations review • Communication with doctors and member via phone. • Receive inbound phone calls. • Review claims denial and re-submit for evaluation. • HIPAA Trained verified • Benefits Verification. • Prescription Refill Approval

Maria Christina Mae Pawaon

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