M
Maria Celeste Rivera Cano
About
Detail
Managua Department, Nicaragua
Résumé
Jobs
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Sales RepresentativeCallnovoJul 2025 - Jan 2026 (7 months)Handled high volumes of outbound calls for home improvement campaigns, engaging homeowners who were connected through an automated calling system. Provided clear, persuasive information about government-assisted home improvement services, educated customers on renovation options, and encouraged interest in home upgrades. Maintained a professional and confident approach while building trust and effectively communicating program benefits.- Acustomer service representativeAmazon RetailJan 2023 - Jun 2025 (2 years 6 months)Accessed and updated sensitive customer information while strictly following verification and security procedures. Assisted customers with account-related issues through guided phone support, handled refunds and returns, and resolved billing concerns. Transferred cases to the appropriate departments, including Amazon Wardrobe and Technical Support. Consistently delivered high-quality customer service by providing clear communication, efficient problem resolution, and a customer-focused approach.
- Amazon Driver Support SpecialistAmazonJan 2023 - Jun 2025 (2 years 6 months)Delivered real-time support to Amazon drivers by assisting with delivery address navigation, confirming deliveries, and accurately updating package status. Managed a high volume of calls with professionalism and empathy, particularly when drivers were navigating hazardous or high-pressure environments. Created and sent detailed emails to the appropriate departments regarding driver payments, missing payments, and complaints, ensuring issues were documented correctly and resolved efficiently.
- IScan InsuranceIBEX Solution S.A.Jan 2023 - Jun 2025 (2 years 6 months)Collected, verified, and updated client data within HIPAA-compliant platforms. Scheduled appointments and follow-ups with healthcare providers or internal departments as needed. And delivered high-quality customer service by resolving issues quickly, building trust, and promoting a positive experience for all members. Handled high volumes of inbound calls from insurance members to schedule transportation for medical appointments while completing HIPAA verification. Used multiple systems to verify coverage, coordinate with insurance providers, update trip statuses, and accurately document all calls. Maintained a high level of attention to detail while multitasking in a fast-paced, high-pressure environment to ensure timely and compliant tran
- OCustomer Support & Sales RepresentativeONTOP ColdJan 2023 - Jun 2025 (2 years 6 months)Handled customer inquiries via phone, email, and text messages regarding refrigerant products, providing accurate information and timely support. Conducted outbound calls to follow up on leads and successfully close sales, while maintaining a professional, customer-focused approach. Demonstrated strong communication skills, product knowledge, and the ability to manage multiple channels efficiently.
Education
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- Ccomputer technicianCamilo Ortega Saavedra, INATECFeb 2020 - Dec 2020 (11 months)
- Bachelor's Degree in Educational Sciences with a specialization in EnglishNational Autonomous University of NicaraguaMar 2019 - Dec 2024 (5 years 10 months)