Maria Celeste Cravero IT Support Analyst | Test Engineer | Graphic Designer

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Business and Technology Delivery Analyst

Accenture Argentina, CABA

Jul 2021 - Current (5 years 4 months)

Working as a Functional Analyst providing support to 5 vendor hosted applications.
On my daily basis, I perform tasks such as:

• Ticket management through Service now platform, creating requests, incidents and providing the corresponding follow up.
• Upgrading databases and web servers
• Performing databases backups
• Creation of issues in DevOps
• Documentation of internal processes and new relevant information that will allow the team to be always up to date
• Investigation of application issues followed by solving and post testing and monitoring of the same
• Direct communication with clients and vendors
• Work together with DBA and Cloud Delivery teams to perform specific tasks

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Project Control Services Associate

Accenture Argentina, CABA

Jul 2020 - Jul 2021 (1 year 1 month)

CPMO.
Some of the responsibilities include:

• Commercial project management
• Invoicing
• Pricing

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Functional Analyst / IT Support Analyst

Accenture Argentina, CABA

Jul 2019 - Jul 2020 (1 year 1 month)

Technical support of internal project management tool. Some of the responsibilities include:

• Support of internal Project management tool
• Requests and incidents resolution through Service Now platform
• Applications, services, servers and databases monitoring
• Training and documentaion about new tools and processes to team members.
• Database usage for queries and user access through scripts (SQL Server)

Tester Engineer

RWS GROUP Moravia

Jun 2016 - Jun 2019 (3 years 1 month)

As a tester engineer, I’ve worked in different projects developing the following roles:

• Role 1:
- Functional, lingüistic and UI testing (manual)
- Reporting of issues and troubleshooting. Great at- tention to details and problem solving
- User Acceptance Test (smoke, regression)

• Role 2:
- Gathering and creation of Master Data for testing purposes using SAP.

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Recepcionist / Administrative

NF Idiomas

May 2014 - Dec 2016 (2 years 8 months)

Administrative and assistant at multi language institution. Some of the responsibilities include:
• General administration and organization of the current courses
• Graphic design: Web, social media graphics, banners and logo design (rebranding)
• English level evaluation

Maria Celeste Cravero

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Maria Celeste Cravero

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