Maria Vera
About
Detail
Key Account Manager KAM / Customer Service Manager / Logistics Manager / Operations Manager / New Business Development Manager / Estrategic / Business Planner /
Suva, Central Division, Fiji
Résumé
Jobs
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Customer service consultantManhattan Home DesignNov 2021 - Sep 2022 (11 months)- Handle inbound and outbound inquiries, as required, and within the time frame and quality standards.
- Act as the first point of contact, de-escalation and resolution for all customer service queries.
- Resolve and follow up on complaints from customers, without directing the customer elsewhere.
Develop and maintain a thorough understanding of service/product, processes, systems and promotions.
Creation, monitoring and analysis of KPI
- Handle large volume of calls on a day-to-day basis with a sense of calm and good work ethic
- Schedule deliveries and pick up of products
- Creation, monitoring and analysis of monthly indicators (KPI), quarterly, annually
- Statistic analysis
- Internal Communi- Account managerVeconinter SAFeb 2017 - Oct 2019 (2 years 9 months)- Responsible for the development of the commercial plan proposed by the board
- Responsible for the coordination of operations between clients and the internal functioning of veconinter
- Ensure the development and strategic maintenance of the operation with a view to the growth of the client portfolio and expansion into new markets
Shipping Lines/ NVOCC Customer Service Manager
- Coordinate the strategy of the operation in new markets
- Coordinate and supervise the personnel in charge of the operations of the assigned countries
- Creation, monitoring and analysis of monthly indicators (KPI), quarterly, annually. Statistic analysis
- Customer service. Presentation of results. Meeting Schedule Manage - Account Representative SeniorVeconinter SANov 2014 - Feb 2017 (2 years 4 months)- Responsible for the operations of the assigned clients to be carried out without inconvenience.
- Controlled the billing and collection of expenses for the assigned clients, ensuring accuracy and timeliness.
- Conducted claims analysis and issued credit notes as necessary to maintain client satisfaction.
- Facilitated internal communication through Slack to enhance team collaboration and efficiency.
- Managed client relationships using CRM software, specifically Podio, to track interactions and improve service delivery.
- Additionally, I handled phone answering and all communications with the assigned customers, ensuring that their inquiries were addressed promptly and effectively. - Marketing intern, hematology franchiseNovartisJun 2012 - Dec 2012 (7 months)- Planning and supervision of pharmaceutical events. Including budget
- Purchase of POP material
- Responsible for the itinerary (flights and accommodation) of the sales executives - BVicepresident assistantBrown Montgomery Securities LTDJul 2008 - May 2011 (2 years 11 months)- Execute international transfers (Cash and Portfolio)
- Responsable de la apertura de cuentas de inversión
- Responsible for opening investment accounts
- Responsible for the preparation of the transactions report and statements for clients
Education
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- UDiplomatura Staff Supervision and ManagementUniversidad Sim�n Bol�varFeb 2017 - Jul 2017 (6 months)
- Bachelor of Business Administration Business Administration and Management, GeneralUniversidad Metropolitana