Maria Castro Quirós

S

Professional Services Customer Project Specialist

Splunk Cisco Systems, Inc.

Nov 2023 - Current (2 years 10 months)

Supported the successful delivery of Professional Services engagements across Splunk Platform, ITSI, AppDynamics, DDAA to DDSS and Security implementations by aligning resource planning and staffing strategies with customer delivery requirements. • Led project reactivation efforts for stalled AppDynamics Professional Services engagements, partnering with account teams, Project Managers, engineering teams, and customer stakeholders to identify root causes, mitigate delivery risks, and successfully restore project momentum. • Managed workforce planning and resource allocation across multiple Professional Services teams, optimizing consultant utilization and ensuring delivery readiness for customer-facing projects. • Partnered with Project Man

Senior Customer Success Manager

Arkose Labs

Feb 2023 - Nov 2023 (10 months)

Managed a portfolio of 30+ Mid-Market and Enterprise accounts representing approximately $2M ARR, driving retention, adoption, and revenue growth across strategic relationships. • Achieved a 94% renewal rate through proactive account planning, executive stakeholder engagement, risk mitigation strategies, and value-based account management. • Drove expansion across 50% of the portfolio through targeted upsell and cross-sell initiatives, increasing account value and supporting recurring revenue growth. • Led (QBRs) and (EBRs) with C-level stakeholders, aligning strategic initiatives to business objectives and demonstrating measurable value realization. • Increased product adoption through tailored enablement programs, success planning, and st

A

Customer Success Manager & Senior Analyst

Accenture Microsoft

Oct 2022 - Feb 2023 (5 months)

Managed a portfolio of 50+ SMB accounts representing approximately $1M ARR, leveraging performance analytics and account insights to drive adoption, engagement, and business growth. • Generated 8.5% expansion growth across the portfolio through proactive opportunity identification, strategic account planning, and stakeholder engagement. • Analyzed account performance trends and client health indicators to identify risks, uncover growth opportunities, and support data-driven decision-making. • Delivered actionable business insights and performance reporting to stakeholders, improving visibility into account performance and strategic priorities. • Partnered cross-functionally with Sales, Support, and Operations teams to resolve complex challe

Senior Account Manager

Amazon

Jan 2020 - Oct 2022 (2 years 10 months)

Managed a portfolio of 30+ strategic seller accounts representing approximately $5M–$10M in annual marketplace revenue, owning account performance, growth strategy, and overall business health. • Maintained 80%+ account retention through proactive relationship management, strategic guidance, and consistent alignment to business objectives. • Developed and executed growth strategies focused on listing optimization, pricing, catalog management, and advertising performance, driving sustained revenue growth across the portfolio. • Leveraged key performance metrics, including Conversion Rate, ROAS, and ACOS, to identify optimization opportunities, improve marketplace performance, and maximize return on advertising investments. • Conducted weekly

C

Customer Success Manager & Project Manager

CSS Corp Mitel

Feb 2017 - Jan 2020 (3 years)

Managed a portfolio of 50–60 Enterprise accounts, driving adoption, retention, renewals, and long-term account growth through strategic relationship management and proactive stakeholder engagement. • Achieved a 90% renewal rate and 94% retention through proactive stakeholder engagement, risk mitigation, and value-based success strategies. • Served as a trusted advisor to business and technical stakeholders, building long-term partnerships, strengthening account health, and supporting organizational objectives. • Led account reviews and strategic planning sessions to align success initiatives with business goals, drive adoption, and maximize value realization. • Directed 60+ enterprise implementation and service delivery projects across Tier

Maria Castro Quirós

About

Detail

Timeline

Résumé