Maria Auxiliadora Alfaro
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Santa Tecla, La Libertad Department, El Salvador
Résumé
Jobs
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- FBilling Agent/Assistant (Interpreters)Firts American (Telus)Dec 2023 - Mar 2026 (2 years 4 months)• Generated and Issued invoices, ensuring accuracy and timely delivery to clients. • Verified billing information and resolved discrepancies to maintain financial integrity. • Monitored usage and prepared detailed reports to track client consumption and billing trends. • Communicated with internal teams and clients to address inquiries and improve the billing process. • Ensured compliance with company policies and financial regulations.
- FData AnalystFirst American (Telus)Jun 2022 - Dec 2023 (1 year 7 months)• Using automated tools to extract data from primary and secondary sources. Removing corrupted data and fixing coding errors and related problems. Developing and maintaining databases, and data systems – reorganizing data in a readable format. • Using statistical tools to identify, analyze, and interpret patterns and trends in complex data sets could be helpful for the diagnosis and prediction • Assigning numerical value to essential business functions so that business performance can be assessed and compared over periods of time. • Preparing reports for the management stating trends, patterns, and predictions using relevant data • Preparing final analysis reports for the stakeholders to understand the data-analysis steps, enabling them to
- CWorkforce AnalystCashappSep 2020 - Jun 2022 (1 year 10 months)• Responsible for coordinating account KPIs, managing available staff, schedules and equipment. • Responsible for coordinating and organizing activities for staff in conjunction with other countries. • Responsible for sending performance reports to account coordinators. • Responsible for reporting account staff attendance and calculating staffing required to meet goals. • Responsible for coordinating discounts based on attendance and results, on payroll.
- MMission Controller - Real Time WorkforceOct 2019 - Sep 2020 (1 year)• Responsible for making sales to new and existing customers of mobile and residential services to customers outside the country. • Responsible for retaining customers, offering support and managing alternatives to avoid disconnection of focused services.
Education
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- JBachelor of Legal SciencesJose Matias Delgado universityJan 2024 - Dec 2024 (1 year)
Industrial EngineeringUniversity of El SalvadorJan 2011 - Dec 2014 (4 years)- AGeneral High School DiplomaAlberto Masferrer Catholic SchoolJan 2009 - Dec 2010 (2 years)