Product Manager, Patient Experience|
Nurx
Aug 2017 - Mar 2019 (1 year 8 months)
First product hire at hyper-growth telemedicine startup, established product process, issue tracking protocols, and UX best practices. • Built a patient experience driving a 12% increase in MAU over a 12 month period, establishing the experimentation and hypothesis-driven culture. • Drove efficiencies improving the capacity of the clinical team by 80% for patient messaging on side effects, by partnering with clinical teams and implementing NLP, and video responses to common patient questions.